Doha, Qatar
Executive leader with more than 30 years of experience leading mission-critical emergency communications, EMS operations, healthcare coordination, and incident command functions across public safety and healthcare systems in the United States and the Middle East. I hold a PhD in Public Policy & Administration, an MPhil in Industrial & Organizational Psychology, and graduate degrees in Public Administration and Emergency Management. In addition, I hold the Emergency Number Professional (ENP) designation from NENA and the Certified Public-Safety Executive (CPE) credential from APCO International—two of the profession’s most recognized leadership credentials for emergency communications executives. Currently serving as Assistant Executive Director and Head of Profession for Emergency Communications at Qatar’s National Ambulance Service, I provide executive leadership for emergency communications, healthcare coordination, command center operations, quality systems, accreditation, workforce development, and strategic transformation initiatives supporting a population of more than 3.5 million residents. Throughout my career, I have led large-scale operational systems responsible for more than 300,000 annual ambulance incidents, 1.5 million annual communications contacts, and multi-disciplinary workforces operating in highly regulated, high-consequence environments. Major Leadership Highlights 🔹Assistant Executive Director and Head of Profession for more than 200 licensed Emergency Communications Specialists within Qatar’s National Ambulance Service. 🔹Senior leader within Qatar’s National Healthcare Incident Command Center during COVID-19 response operations, supporting national healthcare coordination, emergency communications, and healthcare system resilience initiatives. 🔹Executive Lead (C4) for FIFA World Cup 2022 Tactical Command operations, coordinating emergency communications, healthcare resources, situational awareness, and multi-agency response planning for one of the largest global sporting events. 🔹Lead executive sponsor for internationally accredited emergency communications, healthcare coordination, and quality systems programs, maintaining compliance with IAED ACE, CAAS, and Joint Commission International standards. 🔹Published researcher, international speaker, and recognized thought leader on emergency communications, workforce resilience, organizational culture, leadership, and operational excellence.
Provide executive leadership for Qatar’s National Ambulance Service communications, healthcare coordination, patient navigation, transfer center, and emergency medical dispatch operations supporting a population of more than 3 million residents and visitors. Lead nationally integrated emergency and non-emergency communications systems responsible for more than 430,000 annual service requests while overseeing workforce readiness, quality management, operational performance, accreditation, and strategic service development. • Head of Profession for 200+ licensed Emergency Communications Specialists, establishing professional standards, workforce development programs, and governance frameworks. • Direct National Command Center (999), Healthcare Coordination Center (16099), patient navigation, secondary triage, and transfer center operations. • Led communications and coordination operations supporting Qatar’s National Healthcare Incident Command Center during COVID-19. • Served as Tactical Medical Command Advisor and Executive Lead within the Medical Command Center during FIFA World Cup 2022 operations. • Developed secondary triage and referral programs that improved healthcare system utilization and reduced unnecessary ambulance deployment. • Directed implementation of performance management systems, operational dashboards, and quality assurance programs. • Maintain international accreditation standards including IAED ACE and Joint Commission International (JCI). • Lead strategic planning, operational readiness, business continuity, and large-scale change initiatives supporting one of the world’s most advanced ambulance service systems.
Teach undergraduate and graduate coursework in Emergency Management, preparing future emergency services leaders through applied instruction in leadership, crisis management, organizational resilience, emergency communications, and disaster response. • Design and deliver courses integrating real-world public safety, EMS, emergency communications, and emergency management experience. • Translate operational and executive leadership experience into practical learning opportunities focused on decision-making, leadership, and organizational effectiveness. • Mentor students pursuing careers in emergency management, public safety, healthcare operations, and emergency communications. • Develop curriculum incorporating contemporary topics including organizational resilience, crisis leadership, workforce development, and emergency preparedness. • Support student development through coaching, academic advising, and career mentorship. • Maintain active engagement between academia and practice through research, conference presentations, and professional consulting.
Provide executive consulting, advisory services, workforce solutions, and organizational development support to public safety, healthcare, emergency communications, emergency management, and technology organizations. Specialize in leadership development, organizational culture, workforce optimization, operational excellence, emergency communications strategy, and evidence-based organizational improvement. Selected Engagement Areas • Advise public safety agencies, healthcare organizations, and technology partners on strategic planning, operational transformation, workforce development, and organizational effectiveness. • Partner with technology organizations including emergency communications and public safety solution providers to support implementation, adoption, customer success, operational validation, and product improvement initiatives. • Conduct organizational assessments, operational reviews, workforce analyses, and leadership development engagements. • Develop evidence-based recommendations focused on resilience, employee well-being, organizational culture, performance improvement, and service excellence. • Deliver keynote presentations, conference workshops, executive briefings, and leadership development programs throughout North America and internationally. • Author industry articles, research publications, white papers, and thought leadership content focused on emergency communications, organizational culture, leadership, workforce challenges, and operational innovation. • Support applied research initiatives involving workforce selection, organizational connectedness, leadership effectiveness, employee engagement, and emergency communications operations. • Collaborate with organizations including public safety agencies, healthcare systems, accreditation bodies, technology vendors, and professional associations to improve organizational outcomes and customer success.
Served as an operational consultant, instructor, and performance evaluator supporting public safety, EMS, healthcare, and emergency communications agencies implementing protocol-based dispatch systems. • Advised executive leaders on communications operations, workflow optimization, quality assurance, accreditation readiness, and performance improvement. • Supported implementation and operational adoption of protocol-driven emergency communications systems across EMS, healthcare, and public safety organizations. • Conducted operational assessments, performance reviews, and best-practice evaluations to improve service delivery and organizational effectiveness. • Partnered with executives, operational leaders, and frontline personnel to align technology, protocols, workforce development, and organizational objectives. • Facilitated customer onboarding, training, operational readiness, and long-term performance optimization initiatives. • Developed expertise at the intersection of public safety operations, communications technology, customer success, and organizational performance improvement.
Directed multi-site communications, dispatch, transfer center, and customer service operations supporting emergency and non-emergency medical transportation services throughout California. Provided operational leadership for workforce management, deployment coordination, communications technology, quality assurance, customer experience, and system performance across multiple communications centers. • Led communications operations supporting large-scale EMS transportation networks across California. • Implemented service-level agreements (SLAs), operational metrics, and accountability frameworks that improved response-time compliance and service consistency. • Developed quality monitoring, workforce performance, and customer experience programs that enhanced operational reliability. • Directed communications center integration initiatives during organizational growth and expansion. • Partnered with executive leadership on strategic planning, workforce development, and operational improvement initiatives. • Oversaw staffing, scheduling, deployment coordination, and operational readiness supporting emergency and non-emergency transport services.