Dallas-Fort Worth Metroplex
A Customer Success Manager (CSM) with a passion for assisting clients to implement Veracode security products and improve the maturity of SDLC programs. Evangelizing the merits of introducing security as early as possible in the development process, including scanning in the build pipelines (devSecOps), allows for maximizing efficiency and impact of the application security and governance while minimizing developer impact. My goals go beyond helping organizations identify risk and are not achieved until risk is reduced. I work very closely with Veracode Account, Support, Engineering, Operations, and Product teams to build long-term business relationships within my clients. Colleagues know me as an open-minded and easily approachable engineer who maximizes opportunities for success by listening carefully and considering all viewpoints to assure the best possible solutions are implemented. While I’ve successfully directed essential projects with minimal interaction, I’m at my best collaborating with others. I have a BS in Computer Science Engineering from the University of Arkansas and an MS in Quantitative Finance from University of Texas at Arlington I can be reached either through this profile or by phone at 972-978-8002.
Provide technical assistance and guidance for Application Lifecycle Management (ALM) technologies to a global workforce approaching 30,000.Applications included Rational Team Concert, Quality Center, Tasktop, Clearcase, Nexus, Jenkins, Sonar, Clearcase and JIRA. »Monitor application and server health, ticket triage, issue analysis, report cause and recommendations. »E-Learning: architected training and materials to automate a manual Quality Center Administrator training process. The rollout eliminated monthly training meetings, resulted in immediate response to training requests and increased knowledge retention by allowing nominated users to attend and review the training during scheduled shift regardless of global region. »Support Automation: Created HPOO workflow for automating application restarts. During the first year of implementation, 17 outages were avoided by reacting to automated system alerts. Created HPOO workflow to audit the Quality Center application user email addresses. Over 100 alerts were generated allowing for corrective action to maintain appropriate standards.
Research, code, develop, and maintain monthly Client and Product Profitability (CPP) models for 3 Fidelity business units. General ledger revenue and expense allocated to determine cost-effective customers and services. Models used by senior management to make high level decisions affecting company direction. Technology stack included ETL, SQL, PL/SQL, Control-M in a unix/linux environment to update the monthly portion of a 2 TB RDBMS datawarehouse. » Implemented table level compression saving 1 terabyte of database space » Constant Oracle SQL performance tuning resulting in a 6 day cycle being reduced to 2 days. » Technical lead to move all CPP models to new compliant production servers. Monthly cycle timings improved by 33%. » Assisted Change and release group in a high profile project to convert code migration process from Kintana 5.0 to Fidelity standard HP PPM 7.5. This affected development groups across the entire Finance & Accounting IT (FAIT) organization.