Mission Viejo, California, United States
An accomplished and forward-thinking business leader with years of experience in driving teams to achieve corporate financial and operational objectives within dynamic and challenging environments. A proven track record in healthcare business management and strategic leadership, adept at navigating complexities and fostering a culture of excellence. Skilled in team building, performance improvement, financial planning, and operational optimization. Committed to delivering superior results while maintaining a focus on organizational growth, innovation, and patient- centric care.
• Responsible for leading a team of 27 leaders and over 300 staff to achieve $235 million in pharmacy sales, filling 2.7 million scripts and providing over 95,000 immunizations. • Fostered a culture of excellence and ensuring regulatory compliance. • Managed budgets effectively, exceeding financial goals and enhancing service delivery, efficiency, and growth.
Company restructure - Lateral job change. Led a high volume market of 28 leaders and over 400 staff, achieving notable success. Responsible for generating over $327 million in sales and filling 6.1 million prescriptions. Ranked at the top of the company-wide metric KPI program. Developed a high-performing team through strategic coaching, fostering a culture of excellence. Enhanced service delivery, efficiency, and growth, ensuring regulatory compliance and patient safety. Managed budgets effectively, exceeding financial targets year over year.
Company restructure - Lateral job change. Led a complex market of 26 leaders and 380+ staff in Front Store and Pharmacy operations, exceeding $390M in total sales. Achieved a perfect score in CVS Health’s metric KPI program, ranking in the top 5% company-wide. Facilitated team leadership and development, ensuring succession plans and talent pipelines. Oversaw operations, P&L management, and service planning. Managed budget, identified cost-saving opportunities, and ensured financial compliance.
Promotion. Led a complex Pharmacy District Team of 18 leaders and 200+ employees, generating over $260M in sales and filling 3.9M+ prescriptions yearly. Oversaw all pharmacy operations, including P&L, service planning, and execution. Set and executed company goals, fostering leadership development and innovative strategies. Cultivated a culture of excellence and accountability, ensuring operational optimization and customer satisfaction. Conducted regular check-ins, ensured regulatory compliance, and provided guidance for KPI analysis. Supported pharmacy staff in marketing, quality control, and inventory optimization.