Geneva, Geneva, Switzerland
Senior Salesforce Project and Delivery Manager (8+ years) specialized in CRM and digital transformation in Switzerland and France. I lead Salesforce programs and B2B/B2C digital platforms in multi-stakeholder and international environments, with a strong focus on delivery governance and complex integrations. Experienced in Agile delivery, multi-cloud Salesforce ecosystems and cross-functional team coordination. SAFe Agilist (2021) | PMP (2025) Based in Geneva
Project Manager delivering Salesforce and digital transformation initiatives for international clients, focusing on CRM ecosystems, integrations and delivery governance in complex multi-stakeholder environments. Responsibilities -End-to-end project delivery and coordination -Planning, follow-up and reporting on project activities -Coordination between business teams, technical teams and partners -Preparation and facilitation of project meetings and steering committees -Backlog follow-up and support to Agile delivery -Coordination with international teams and contributors Selected projects -BAT – Salesforce ecosystem enhancements and ongoing delivery activities -DSM-Firmenich – Corrective maintenance and evolutions of B2B web platforms (Drupal ecosystem) -TAG Heuer – Corrective maintenance and evolutions of B2C web platforms -Naef Immobilier – Evolutions of the CRM platform and initiatives involving related data Environment -Salesforce ecosystem -Drupal ecosystem -Agile delivery -Multi-stakeholder environments -International teams
Salesforce Project Manager delivering CRM and digital projects for clients in real estate, retail and luxury sectors. Responsibilities -Delivery of Salesforce CRM projects -Coordination of business and technical teams -Functional workshops and requirements formalisation -Planning, follow-up and risk management -Preparation of steering committees and reporting -Support to testing strategy and cutover planification and execution Selected projects -Naef Immobilier – Salesforce CRM implementation and migration from a legacy solution -Bongénie – Salesforce data model refactoring and integration work -Titoni – CRM integration and custom warranty management process -BAT global – CG cloud integration project Environment -Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, CG Cloud -Drupal ecosystem -Agile delivery -Integrations and data flows -Multi-stakeholder environments -International collaboration
Consultant involved in CRM and customer service transformation programs for major clients, with a progression from PMO to Scrum Master and Engagement Manager. Responsibilities -Project coordination and delivery follow-up -Preparation of project committees and reporting -Coordination of functional and technical teams -KPI monitoring and planning follow-up -Participation in Agile ceremonies and team facilitation -Support to large-scale project delivery environments Selected projects -EDF – Salesforce CRM program in a SAFe environment involving multiple teams -Volkswagen Financial Services – CRM and customer service related initiatives -STIME (Les Mousquetaires) – Salesforce Service Cloud and CTI transformation -Action Logement – ERP and CRM integration project Environment -Salesforce Service Cloud -Agile and SAFe environments -Large project teams -Multi-team coordination
PMO internship supporting project follow-up and reporting activities. Responsibilities -Preparation of documentation and reporting -Support to planning and workload tracking -Participation in project follow-up activities