Greater Chicago Area
Apply a unique mix of visionary, strategic, technical, operational and analytical expertise, consistently exceeding performance goals by aligning team talents and effort with organizational and project objectives. SPECIALTIES: Project Management Project Scheduling Team Leadership Vendor Management Implementation and configuration activities which include the following: Business and Technical Requirements Business and Systems Analysis Project Delivery of technical projects using System Delivery Life Cycle Testing and integration Training and Development HRIS Conversions/Implementations Benefit Conversions/Implementations Continuous Process Improvement Budgeting Data Operations HIGHLIGHTS ★ Drive projects to completion by seeking and understanding the client business needs, then developing and adjusting project plans to meet or exceed client expectations. ★ Collaboration and coaching skills that lead to high performing teams and talent retention. My strengths include strong attention to detail and analytical skills that contribute to proactive solutions aligned with business objectives.
Manage and provide technical guidance through the implementation of new client Web sites. Lead a team to coordinate with other internal resources to meet client deliverables. Research and resolve client inquiries regarding system and process issues. Train clients on new and existing functionality to ensure accuracy of client system configuration. Provide resolution of concerns raised by client by collaborating with various shared services and team resources.
Project managed implementation of benefits administration system from planning stages to live date. Consulted regularly with client leaders, shared services, and project team members to assess risks prior to live date and throughout the implementation timeline. Coordinated development needs with 3rd party vendors and internal shared service teams. Reported status and progress to internal stakeholders. Managed systems analysts and systems configuration specialists engaged in projects to support health and welfare benefits programs to several large market clients encompassing over 100,000 total subscribers. Supervised the collection of data required to administer eligibility criteria and benefits for long-term disability, life, health, HSA, and other programs. Elicited and documented requirements for analysis for active projects throughout SDLC. Created, maintained, and updated process and project documentation. Performed quality control on proprietary system for Benefits Administration for Health and Welfare. Facilitated new team member training and knowledge transfer. Created adhoc queries using SQL defined business reporting.
Project managed implementation of benefits administration system from planning stages to live date. Consulted regularly with client leaders, shared services, and project team members to assess risks prior to live date and throughout the implementation timeline. Coordinated development needs with 3rd party vendors and internal shared service teams. Reported status and progress to internal stakeholders. Managed systems analysts and systems configuration specialists engaged in projects to support health and welfare benefits programs to several large market clients encompassing over 100,000 total subscribers. Supervised the collection of data required to administer eligibility criteria and benefits for long-term disability, life, health, HSA, and other programs. Elicited and documented requirements for analysis for active projects throughout SDLC. Created, maintained, and updated process and project documentation. Performed quality control on proprietary system for Benefits Administration for Health and Welfare. Facilitated new team member training and knowledge transfer. Created adhoc queries using SQL defined business reporting.
Lead development team to meet project deliverables. Composed complex systems analysis to tailor Hewitt's TBA system to the clients needs. Served as team subject matter expert (SME) for ensuring compliance to best practices. Debugged, analyzed, and wrote root cause analysis for system related defects. Trained and coached associates in US and India. Heavily involved in requirements gathering for Large Market client requests. Contributed to the reduction of system wide defects. Created standard core operational support process documentation.
Led development and delivery for the Personalized Communication Statement (PCS), a benefits statement designed to be produced in batch quantities. Managed a team of 8 DOC1 developers to develop and deliver customized personalized communication statements. Acted as a liaison to client team leaders to gather and interpret health and welfare form requirements. Developed team goals and team expectations to better serve our clients.
Led development and delivery for the Personalized Communication Statement (PCS), a benefits statement designed to be produced in batch quantities. Developed baseline Health and Welfare communication statements, such as the EWS, COE, EOI, many COBRA related forms, as well as custom forms upon client request. Analyzed form requirements to develop personalized DOC1 communication statements for large market health and welfare client teams. Worked as a document creation and delivery consultant to aid teams in end-to-end delivery which included DOC1 coding, batch job extraction processing, and kit managment delivery.