Nashville, Tennessee, United States
I am a relationship-driven professional with experience in operations, program management, client relations, and organizational support across nonprofit and technology environments. I thrive in roles that require strong communication, problem-solving, and the ability to manage multiple priorities while building meaningful relationships. My passion lies in creating efficient processes, supporting teams, and contributing to organizations that value collaboration, growth, and making a positive impact.
Oversee day-to-day program operational systems, workflows, and SOPs ensuring organizational effectiveness and mission consistency across statewide programs. Lead end-to-end training event logistics including timelines, production schedules, vendor coordination, and on-site execution. Manage cross-functional staff, contractors, and volunteers ensuring strong communication, accountability, and goal alignment. Support budget planning and expense tracking; maintain organized records and prepare regular operational performance updates for leadership. Identify and implement process improvements through Microsoft Suite and Salesforce to strengthen organizational efficiency and program impact.
Oversaw a team of 2–3 staff including myself, coordinating roles, responsibilities, and program deliverables to ensure consistent execution. Coordinated program operations and cross-departmental initiatives supporting organizational strategy and statewide mission delivery. Developed and maintained operational tracking systems, communications calendars, and reporting frameworks. Managed external partnerships and vendor relationships to ensure high-quality program execution.
Served as operational liaison to 18 statewide affiliates; coordinated programming, training schedules, and cross-chapter collaboration. Maintained affiliate data accuracy and reporting; streamlined donor acknowledgments and volunteer tracking systems. Collaborated with executive leadership to plan statewide meetings, communications campaigns, and events.
Planned and executed monthly networking and community events serving 50+ attendees. Managed vendor relationships, event logistics, and community partnerships. Led volunteer coordination and event operations from planning through execution. Increased community engagement through targeted outreach and inclusive programming. Supported organizational growth through relationship building and strategic communications.
Facilitate youth leadership and personal development workshops. Mentor youth using strength-based coaching and goal-setting strategies. Coordinate participant enrollment, volunteer onboarding, and communications. Build relationships with students, families, volunteers, and community partners. Support program planning, outreach initiatives, and community events.
Managed inbound client inquiries and conducted business needs assessments to identify operational challenges and recommend appropriate technology solutions. Leveraged CRM platforms to maintain accurate client records, track engagement activities, and support organizational reporting and workflow management. Developed expertise in Microsoft cloud and business technology solutions while partnering with clients to support digital transformation initiatives. Coordinated stakeholder meetings, managed scheduling logistics, and facilitated communication between prospective clients and account executives. Supported cross-functional teams by maintaining organized workflows, prioritizing competing demands, and ensuring timely client follow-up. Applied consultative communication, problem-solving, and relationship management skills to support client retention and operational effectiveness.
Managed a portfolio of business clients by coordinating technology modernization initiatives and aligning solutions with organizational goals and operational needs. Collaborated cross-functionally with internal teams and strategic partners, including Microsoft Azure and Dell APEX, to develop and implement customer technology solutions. Utilized Salesforce CRM to manage customer pipelines, document activities, track performance metrics, and maintain operational reporting accuracy. Conducted needs assessments, developed strategic recommendations, and prepared customized solution proposals and implementation plans. Facilitated regular stakeholder meetings to review priorities, monitor progress, and support revenue and operational objectives. Maintained high-volume client engagement activities while ensuring accurate documentation, organization, and follow-through across multiple accounts.