Seoul Incheon Metropolitan Area
Dongho(Jaden) brings years of experience in the hospitality industry throughout the U.S. and South Korea with some of the industry’s largest and most respected brands.
• Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests. • Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement. • Manages VIP guests’ schedules as appropriate to support potential needs. • Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible. • Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.
Wolfgang's Steakhouse KR & HK • Created annual and quarterly restaurant strategies with senior management • Conducted regular performance evaluations to identify areas where an employee can improve their performance • Managed budgets and allocating funds to various departments within the organization • Ensured that the organization operates efficiently by monitoring employee performance
Wolfgang's Steakhouse KR & HK • Recorded all income and expenses and ensured that cash registers are balanced • Ensured that the restaurant adheres to pertinent health and safety regulations • Scheduled shifts and assigned tables to waitstaff • Resolved customers' questions and grievances in a professional manner
• Identified and anticipated casino VIP guests' needs to ensure personalized service • Assisted with any arrangements for VIP guests • Provided a detailed orientation of suite room amenities and features to all arriving guests which includes media panel (TV and DVD/radio system), appliances throughout the kitchen and bathroom components
- Pre-opening Team • Managed all F&B and day-to-day operations within budgeted guidelines and to the highest standards • Worked very closely with Outlet Manager to supervise the team of restaurant outlet, helping them improve their work-related skills and providing support for career development • Improved sales, the quality of service, and promotion of services in compliance with hygiene and standard
GAON Korean Restaurant - Member Relais & Châteaux since 2019 - 3 Michelin Starred Restaurant 2017, 2018, 2019, 2020, 2021 • Supported the overall Food & Beverage operation of the Michelin 3-starred fine dining restaurant, named GAON to maximize guest satisfaction, team member performance, and business results • Worked very closely with General Manager to ensure the development and increase of the property’s Food & Beverage revenue • Ensured a high level of exposure in the local market areas through new Marketing plans, Advertisements & Promotional activities with a database
The Cosmopolitan of Las Vegas • Assisted in maintaining Butler pantries including stocking warehouse orders, stocking refrigerators and shelves to established pars, and polishing china, glass, and silver • Completed department off-property shopping for casino VIP guests • With the direction of the Butler Coordinators, maintained Butler storage areas