Sacramento, California, United States
With over a decade of experience in leadership, training, and operations management, I bring a results-driven approach to team development, customer service, and process optimization. My background spans industries including aviation, security, fitness, and sales—each role reinforcing my ability to lead teams, improve efficiency, and drive business growth. As a leader at Southwest Airlines, I have honed my ability to train and mentor employees while ensuring operational efficiency and customer satisfaction. My background also includes managing sales teams at Gold’s Gym, where I increased revenue and built strong client relationships. Additionally, my work in executive protection has enhanced my ability to think critically under pressure and solve problems in high-stakes environments. Beyond my professional work, I am in the early stages of launching Cultural Canvas, a nonprofit focused on empowering youth through the arts. I am actively seeking opportunities where I can apply my leadership, operations management, and customer service expertise in a dynamic role that offers professional growth. Let’s connect and discuss how I can contribute to your organization’s success.
Load, unload, and service aircraft, as well as guide and direct company aircraft. Safeguard customers' baggage, air cargo, air mail, and company materials from damage and loss. SMF Ramp Station Trainer Work under tight time constraints to achieve quick turnarounds of aircraft. Ability to read documents, follow instructions, and understand ramp operations procedures. Maintain a clean and safe work environment
Conducting market research and analysis to identify potential properties for sale or lease and provide clients with up-to-date market information. Building and maintaining relationships with clients, property owners, and other professionals in the industry. Developing marketing strategies and materials to advertise properties and attract potential buyers or tenants. Conducting property tours and showings for potential buyers or tenants. Advising clients on the best course of action for their real estate needs, including pricing, marketing, and negotiation strategies. Negotiating lease and sale agreements on behalf of clients, ensuring favorable terms and conditions. Drafting contracts and other legal documents related to real estate transactions. Managing and maintaining a database of properties and clients to ensure accurate and up-to-date information. Providing ongoing customer service to clients, addressing any concerns or issues that arise throughout the sale or leasing process. Staying up-to-date on industry trends and changes in local real estate laws and regulations.
Conducting risk assessments and threat analyses to identify potential security risks and vulnerabilities. Creating and implementing security plans and protocols to mitigate risks and ensure the safety of clients and their families. Conducting surveillance and monitoring of client residences, vehicles, and other locations to identify and prevent potential security breaches. Providing personal protection for clients during public appearances, events, and travel. Developing and maintaining relationships with law enforcement agencies, private security firms, and other security professionals to stay up-to-date on the latest security trends and best practices. Conducting background checks and due diligence on individuals who come into contact with clients. Providing close protection to clients and their families in high-risk situations, such as during threats or violent incidents. Maintaining a high level of physical fitness and proficiency in defensive tactics, firearms, and other security-related skills. Providing training and guidance to other security personnel and staff members to ensure a cohesive and effective security team. Maintaining confidentiality and discretion at all times, respecting the privacy of clients and their families.
Manage a team of movers and drivers, including scheduling and assigning work Ensure that all moving trucks and equipment are properly maintained and in good working order Work with customers to schedule moves and provide estimates Monitor the progress of moves and address any issues or concerns that arise Coordinate with other departments, such as sales and customer service, to ensure a seamless moving experience for our customers Train and develop new hires to ensure that they meet our high standards for quality and customer service Maintain accurate records of all moves, including inventory and billing information Ensure that all company policies and procedures are followed, including safety protocols and compliance with state and federal regulations