Lakeland, Florida, United States
Responsible for overseeing daily business operations. Developing and implementing growth strategies using different marketing strategies and online media sources. Worked with management and owner/partners to create new marketing strategies to challenge and exceed our competitors. Training low-level managers and staff. Creating and managing budgets. Improving revenue. Securing new business with new and old clients. Hiring employees. Evaluating performance and productivity. Analyzing accounting and financial data. Researching and identifying growth opportunities. Generating reports and giving presentations. Knowledge implementation and understanding all departments at the dealership. Possess exceptional skills in leadership, communication, and work ethic. Strong interpersonal skills, meticulous attention to detail goal oriented all with a “can do” attitude. Hired as Parts and Service Director managing all aspects of parts and service departments.
Responsible for providing custom preferences to a customer vehicle while also using follow-up procedures to maintain current customer expectations. Created Service Repair Orders to ensure accuracy of customer concerns and repairs. Oversee the performance of the technicians responsible for accurate builds and service of customer vehicles. Contact customers with information regarding customization to vehicles using techniques established and developed to exceed expectations and achieve customer satisfaction.
Responsible for securing new and old business with clients while also using follow-up procedures to maintain and exceed current customer expectations. Created Service Repair Orders to ensure accuracy of customer concerns and repairs. Oversee the performance of the technicians responsible for the accurate repair and service of customer vehicles. Contact customers with information regarding repairs to vehicles using techniques established and developed to exceed expectations and achieve customer satisfaction. Completed all current training and testing required for certification by Chrysler.