Pozuelo de Alarcón, Community of Madrid, Spain
I am a motivated professional with a drive for serving the highest level of service and support. I am an energetic and positive team member who is advanced in assisting in a wide variety of HR-administrative tasks and I communicate easily with all layers in the company and high-end clients. Besides, I am dedicated to work towards the mission of a company and my personal goal is to create a positive work environment for all employees.
As a product specialist for two financial platforms of Morningstar, I provide world-class service to some of the industry’s largest wealth and asset managers. My main responsibilities are: ▪ Being the first point of contact for users of financial platforms (Morningstar Direct and Adviser Workstation UK) who raises queries, issues and requests by inbound calls and emails. ▪ Resolving client issues within a timely manner to reduce the impact on their workflow and increase the satisfaction. ▪ Collaborate with both Data and Product team to confirm and explain our data, methodology and product functionalities towards our clients. ▪ Troubleshooting large files of clients data by using Excel functionalities. ▪ Responsible for training sessions for AWS UK clients.
During these months I managed to move our family to Madrid, Spain. I was taking care of all the documentation, finding a house and a suitable job, preparing the moving itself and making sure we were up and running instantly after arriving.
The headcount was around 250 employees for both locations (Amsterdam & Hoofddorp) and my responsibilities were: HR Operations: ▪ Being the first point of contact about payroll and HR related queries, doubts and requests. ▪ Updating personnel files and producing employment contracts, letters, and salary notifications. ▪ Completing on-boarding and off-boarding activities. ▪ Being in contact with the Dutch Employee Insurance Agency (UWV) regarding long-term sick leaves and maternal/paternal leave. ▪ Professionalization of HR processes and work structures (input from my HRM thesis I wrote for the company). Payroll: Making sure the salaries are paid in time and accurately by: ▪ Checking time registrations and make sure they are up-to-date by the end of each period. ▪ Reviewing proforma pay slips and approve the payment to our payroll vendor. ▪ Collecting payroll input and transform this data into a template that our payroll vendor uses. ▪ Having regular meetings with our payroll vendor about payroll processes and managing the input and output of the data templates. ▪ Resolve payroll queries in a timely manner by collaborating with our payroll vendor and HR Officer / HRBP.
During my Management Traineeship at the NH headquarter - Business Unit Northern-Europe, my main tasks were: ▪ professionalization of the Employer Branding of the NH Hotel Group ▪ Organizing recruitment events at universities and work fairs ▪ Recruiting for all the 36 NH Hotels in the Netherlands and maintaining and improving the relationship with Hotel Management Schools.
Development of my management skills within the hospitality industry at a four star accommodation in Shanghai, China.