St-Niklaas, Flemish Region, Belgium
I am a results-oriented leader with a proven track record of driving organizational efficiency and strategic execution across diverse business functions. My expertise lies in the full lifecycle of project and service operations, from establishing governance frameworks to optimizing day-to-day delivery and ensuring customer satisfaction. Key Areas of Expertise: PMO & Portfolio Management: Establishing, maturing, and leading Project Management Offices (PMO) to align project portfolios with strategic business objectives. Skilled in developing standardized methodologies, governance models, reporting, and resource allocation to ensure high-velocity, high-quality project delivery. Project & Program Management: Expertly managing complex, cross-functional projects and programs from initiation through closure. Proficient in multiple methodologies (Agile, Waterfall, Hybrid), focusing on scope, budget, timeline control, and proactive stakeholder communication. Operations Management: Streamlining and optimizing core business processes to enhance productivity, reduce costs, and improve overall operational stability. Experienced in performance metric development (KPIs), continuous improvement initiatives, and managing large, dispersed teams. Service Delivery Management (SDM): Leading end-to-end service delivery and client relationships to meet and exceed contractual Service Level Agreements (SLAs) and customer expectations. Strong focus on ITIL best practices, incident, problem, and change management, ensuring high service availability and quality. Impact & Value: I combine a strategic vision with a hands-on execution approach, translating organizational goals into measurable outcomes. I am passionate about building high-performing teams, fostering a culture of continuous improvement, and delivering sustainable value to both the business and its clients.
Develop and lead the PMO within the Managed Services Business Unit. Work on strategic projects focusing on professionalization, growth and operational excellence. Serve as point of contact and escalation point for complex or critical cases. Proactively contribute to optimizations, automation and further professionalization.
As an Operations Manager for I-tech I play a key role in driving operational efficiency, process improvement, and strategic alignment within the Innovative Technology pillar. I'm responsible for overseeing a wide range of operational functions, ensuring the smooth execution of business processes, and supporting the achievement of organizational goals.
Coach the PMO, Project- and Program Mgmt & Change - Lean-Agile Tribe members, which consists of PMO officers, (Agile) project managers and scrum masters. Providing Project Management training for the PMO community
Coach the PMO, Project- and Program Mgmt practice members, which consists of PMO officers, (Agile) project managers and Program Managers.
Responsible for the strategy, development and support of applications related to ERP (CRM, contracts, finance, P2P) & Field Service. Managing a team of 25 professionals