Netherlands
Dominique is a highly analytical Order Management Controller with over 20 years of experience in supply chain and distribution processes. Specialized in order processing, resource planning, and optimizing operational processes in an international environment. Experienced in working with systems such as IBM AS/400, WMS, Microsoft Dynamics, MKG, and Infor M3, with a strong attention to detail and a focus on continuous improvement.
• Running Day/Deal/Export/Large Account orders with the required warehouse processes in action; • Communication with Large Accounts and Export Accounts; • Monitoring planned versus forecasted staffing levels per department; tracking daily/weekly picking rates against targets; • Assigning order processing to all operational teams with optimal use of DC resources; • Communication regarding promotions and special order requests with stakeholders; • Performing analyses via Power BI regarding inventory, orders, and production process time, space, and priority orders; • Creating production planning on a daily, weekly, monthly, and quarterly level using the data analysis tool QlikView.
Responsible for planning shipments (from the US and Asia), including both full containers and LCL shipments via carriers in Rotterdam and Amsterdam; Providing daily update files to Inventory Controllers and Marketing regarding the supply chain, including relevant documentation (direct in contact with the Finance department); Inventory management; Providing accurate instructions and documentation to inbound warehouses; Backup Responsibilities Export → ensuring correct customs documentation for shipments outside Europe; Returns Department → handling lost/delayed parcels, claims, and DPD issues; Cycle Count → inventory verification via AS400 queries and quality control of goods; Additional Responsibility Superuser → collaborating with the IT helpdesk and staff to ensure proper use of computer systems (training in Infor M3).
Established a production department within the location; Set up and configured production machinery; Managed a team of 25 production employees; Responsible for the end-to-end production process across 15 production lines; Processed incoming orders and translated them into production planning; Conducted quality checks during the process and on finished products; Scheduled operators and machines to ensure a structured production process; Conducted job interviews and performance reviews;