Katowice Metropolitan Area
Expert with a unique combination of operational and strategic skills within the Quality and Logistics sectors. My professional background is rooted in key logistics processes such as warehousing and transport, with extensive experience in customer service, claims management, returnable packaging, and invoicing (Raben Polska). Currently, I focus on fostering a culture of quality and safety, specializing in the implementation and maintenance of standards (Quality, HSE, Security, CSR) and supporting the achievement of corporate sustainability objectives.
OHAS: *Implement, maintain, and continuously improve OHAS management systems. *Maintain and regularly update the H&S legal register, ensuring site-level implementation and evidence of compliance (ENHESA). *Conduct and support risk assessments, job safety analyses, and hazard identification activities. *Define, monitor, and review H&S objectives, KPIs, and action plans. *Support accident, incident, near-miss, and occupational illness investigations, including root cause analysis and corrective/preventive actions. Environment: *Support environmental compliance, including waste management, emissions, energy, and consumption monitoring (GHSE application reporting). *Maintain environmental documentation and reporting where required. QMS&IMS: *Maintain, implement, and improve the IMS covering HSEQ. *Ensure ongoing compliance with relevant standards, including but not limited to: ISO9001,ISO45001,ISO 14001, GDP,SQAS,EcoVadis and customer-specific standards. *Ensure document control, version management, and availability of controlled documents. *Support all acquisitions processes. Legal Compliance: *Maintain, and periodically review HSEQ legal registers (H&S, environmental, quality-related legal obligations) – via ENHESA. *Coordinate implementation of new or amended legal requirements. Audits&Certifications: *Plan, coordinate, and participate in internal audits across the assigned scope (as internal auditor). *Support external audits, inspections, and certifications (e.g. ISO,SQAS,customer audits, authorities,etc.). *Track audit findings, non-conformities, and improvement actions to closure. *Support management system reviews. Trainings: *Develop, coordinate, and deliver HSEQ training and awareness sessions. *Ensure compliance with mandatory H&S and quality training requirements. Reporting&Data Management: *Prepare regular HSEQ reports, dashboards and KPIs for regional management. *Collect, analyze, and trend HSEQ data (incidents, audits, risks, training, compliance).
*Verification and coordination of the company’s internal documentation in terms of compliance with quality standards. *Communication with the Company’s Legal Counsel regarding changes in legal acts related to quality and risk management. *Supervision of the company's risk and quality management system. *Reviewing subcontractor policies and approving them in the system. *Supervision and archiving of documentation related to the quality management system, including: ISO9001:2015, ISO62281:2019, SQAS, WSK, GDP, HACCP, GHP, GMP). Implementation of new standards (e.g. EcoVadis). *Oversight of internal audits. *Preparing and organizing the management system review. *Conducting internal training on quality management system requirements. *Organizing external training. *Organizing audits by certification bodies. *Identifying areas of risk and opportunity, and assessing risks within company processes. *Supervision of corrective actions and evaluation of risks and opportunities. *Ensuring internal audits are conducted regularly (at least annually) according to a set schedule, and ensuring appropriate corrective and preventive measures are implemented. *Coordination of processes related to controlled medicinal products. *Managing matters related to internal and external audits within the company. *Preparing environmental and waste management reports for administrative authorities (e.g. reports to the Marshal’s Office, KOBIZE, etc.). *Oversight of the waste management process and maintaining waste records (BDO). *Cooperation with relevant governmental bodies on environmental protection matters. *Supervision of the company’s identified environmental aspects, and regular monitoring and verification of consumption at company sites. *Conducting the annual customer satisfaction survey and evaluating transport and non-transport suppliers, etc.
*Verification and coordination of internal documentation to ensure compliance with quality standards. *Designing, developing, and implementing QMS documentation, including procedures, instructions, and directives aimed at achieving the company's quality and environmental objectives. *Reviewing QMS documentation for currency and preparing necessary revisions and updates. *Implementation and participation in rolling out new standards: quality (ISO 9001:2015, ISO 14001:2015, GMP, GHP, CSR rating), security (TAPA TSR, FSR), and operational standards. *Participation in internal, external, client (subcontractor), (re-)certification, and surveillance audits (preparation, execution, reporting, and post-audit report analysis). *Supervision of non-conformities and the status of corrective and preventive actions (CAPA). *Preparing and organizing annual Management Reviews. *Reporting on the achievement of the company's quality and environmental goals. *Identifying risks and opportunities and conducting risk assessments across company processes. *Updating and disseminating legal and normative acts regarding QMS and environmental protection. *Conducting internal training on QMS and quality standards. *Co-creating a culture of quality and continuous improvement within the organization (Project Lead for ESA SMS). *Preparing environmental and waste management reports for administrative bodies (Reports to the Marshal's Office, KOBiZE, etc.). *Supervising waste management processes and maintaining waste records (BDO system). *Liaison with state authorities on environmental protection matters. *Monitoring identified environmental aspects and performing regular oversight and verification of resource consumption across company locations. *Coordinating the flow of information and process standards between ESA Group/HTS and ESA Poland. *Maintaining quality in accordance with ISO 9001:2015 and implementing environmental policy according to ISO 14001:2015 *etc.
*Key Account Management for the branch – FMCG sector. *Preparing KPI indicators and reports for clients, including comprehensive data analysis. *Billing and invoicing clients for provided services (co-packing, warehousing, and transport). *Claims management and dispute resolution. *Monitoring and managing orders and deliveries for both domestic and export markets. *Preparation of comprehensive export documentation. *Liaison with regulatory bodies, including the Sanitary Inspectorate (Sanepid), Customs Agency, and District Veterinary Inspectorate. *Participation in inventory stocktaking and audits. *Participation in quality audits. *Onboarding and training new employees in customer service standards. *Ongoing customer support and relationship management, etc.
*Monitoring on-time delivery from the warehouse to end-recipients. *Resolving delivery discrepancies through coordination between the warehouse and the client. *Processing returns and managing claims (complaints). *Scheduling inbound deliveries (booking/slot management) and ensuring correct goods receipt by the warehouse. *Entering distribution orders into the system and monitoring inventory levels for order fulfillment. *Creating production orders and ensuring timely preparation and execution. *Liaising with internal departments (Receiving, Production, Transport) and other company branches across Poland. *Participating in warehouse inventory stocktakes. *Onboarding new clients into the warehouse system. *Maintaining and managing system settings (WMS/ERP). *Managing pallet balances, including recovery (collection) of Euro EPAL pallets from the market and oversight of pallet vouchers/notes. *Invoicing and payment monitoring (accounts receivable control). *Providing ongoing customer service and support. *etc.