Dominic Grosso III

Owner Operator at Shore Sound Construction

Greater Philadelphia

About

• Proven top in company car care sales • Manage technical staff in order to achieve maximum output efficiency • Multi-task customers, phones, pricing, selling, purchasing, returning, receiving simultaneously • Responsible for generating daily purchasing, productivity, and sales reports for Upper Management • Develop and maintain a loyal customer base through exceptional service, area knowledge, and personal reference • Aggressively resolve problems due to vehicle comebacks, improper service, and technician miss-diagnosis • Offer technical assistance to our staff/management regarding Napa TRACS and other computer systems • Consistently communicate and apply corporate policies, procedures, and standards

Experience

  • Owner Operator at Shore Sound Construction
    Feb 2018 - Present · 8 yrs 5 mos

  • Owner at Cape May Entertainment LLC
    Nov 2004 - Present · 21 yrs 8 mos

    www.domgrossomusic.com Music booking, production, recording, and performing services

  • Customer Service at Whole Foods Market
    Nov 2014 - May 2015 · 7 mos

  • Northeast Sales Director at Skunkbunker
    May 2011 - Mar 2015 · 3 yrs 11 mos

    Provide exceptional, stylish, and quality clothing product for the outdoor fishing enthusiast. - Direct sales operations for the East Coast and Central regions. - Manage on site and off site sales operations. - Establish and manage sales location and times. - Manage East Coast retail sales accounts.

  • AAA Mid-Atlantic (2 yrs 1 mo)
    • Assistant Manager - Car Care Division
      Jul 2013 - Nov 2013 · 5 mos

      Manage Technical/Sales Staff, Customer Service, Sales, Recruiting, Training, Scheduling, Billing, Vendor Relationship Management, Stock Orders, Maintain Facility Equipment, Develop Loyal Customer Relationships, Road Test Vehicles, Communicate and uphold Corporate Policies & Expectations.

    • Service Advisor - Car Care Division
      Nov 2011 - Jul 2013 · 1 yr 9 mos

      Sales, Customer Service, Manage Technician Staff, Maintain/Develop Customer Relationships, Maintain/Develop company procedures, Nightly Sales Reports, Achieve P&L Goals, Seek out and maintain loyal vender relationships, shop for best products and price for customers, create quotes for customers seeking/needing specific repair work, schedule appointments, make daily calls to previous and potential customers