Naperville, Illinois, United States
I am a graduate from Western Illinois University with a passion for marketing and sales. I have worked in multiple positions that have allowed me to connect with customers on a day to day basis. Over the past 5 years I have had to opportunity to showcase my skills in the customer service industry and have achieved much success during that time. I learned how to build valued relationships with clients and coworkers that allowed me to succeed at my position. I let my leadership qualities shine while at the workplace and help others to reach their maximum potential.
-Responsible for driving revenue for our private corporate hospitality and ticketing programs. -Obtained new leads from independent account research, using multiple avenues. (i.e. Hoovers D&B, LinkedIn) -Prospected to new potential clients using cold calling and subsequent follow-up communications, email outreach campaigns & corporate marketing. -Presented our corporate hospitality & ticketing programs to potential clients. -Delivered pricing options on packages to potential clients based on their needs/limitations. -Maintained Salesforce CRM with up to date & accurate information.
• Developed into a team leadership role providing training, support and mentorship to new staff members. • Built relationships with customers to increase sales per table. • Assisted management in developing new sales initiatives to increase revenues. • Resolved customer issues during manager absence.
• Responsible for sales and guest services in a fast-paced environment. • Provided customer service to customers to maximize overall dining experience.
• Assisted kitchen leadership in planning and coordinating daily kitchen operations and food production for catering events and restaurant food service. • Represented company at Chicago based events.