Pune Division, Maharashtra, India
Acquired valuable experience in care for the elderly, particularly with residents who have dementia, multiple sclerosis, and oxygen dependency. Organized and conducted activities specifically designed to meet their needs, which helped them to be well under the guidance of experienced professionals. Acquired skills in empathetic care, active listening, and empathy while being professional and ethical.
As a Customer Care Specialist at Godrej Enterprises Group, I provided exceptional customer support by addressing inquiries, resolving complaints, and assisting with product and service-related concerns across multiple communication channels. My role involved maintaining accurate records of customer interactions and feedback, ensuring efficient data entry and management. I also worked with ERP systems to track customer requests, process orders, and update relevant information, enhancing operational efficiency. Additionally, I collaborated with internal teams to streamline workflows, improve customer experience, and develop strong problem-solving, communication, and interpersonal skills in a fast-paced environment.