Greater Phoenix Area
My primary goal is to help Federal Agencies make educated decisions and achieve resiliency using their data, both quickly and cost-effectively. Splunk provides the leading platform for Cyber Security intelligence, Business/Mission Analytics, and Observability, through machine data. Customers use Splunk to search, monitor, analyze, and visualize machine data, then act upon it. Splunk is the ranked the #1 SIEM and Observability/IT Operations solution leader on the market by Gartner. The only leader in both Observability and Security. Leveraged by 91 of the Fortune 100 companies. If you would like to learn more about Splunk please shoot me an email - [email protected]
Complex Property leader servicing up to 5 properties in Sales, Reservations, and Revenue Management, totaling 1,800+ Rooms/200+Million in Revenue. Assisted in Business Travel sales for all markets. Handled sales for sub-groups and extended stays. Supported Revenue Management Team, including forecasting/managing inventory/rates/building groups in R&I, Passkey, and OnQ PMS. Managed IBT/Corporate/Leisure/FIT/3rd party contracts and client relations. Ensured all group contracts/accommodations are within compliance/building standard. Performed Daily Reports, Forecasting, and Market Pricing. Handled guest disputes and customer initiatives. Worked in conjunction with Sales and Operations teams to ensure maximum generation of revenue. Design/implement Sales initiatives in effort to increase sales across all departments for 2 Full Service Resorts. Worked in conjunction with operations to design/implement property-wide information-based programs to increase sales, service, and communication.
Acting front office manager leading/overseeing 40 employees in 5 sub-departments. Oversaw guest service operations to ensure operational efficiency and guest satisfaction. Completed rotations in 15 departments. Led resort wide project to improve room sales, revenue, and guest service scores.
Performed/assisted in beta testing, product analysis, and research. Completed data analysis and presentation designs regarding business negotiations. Assisted in business service agreements and finding service solutions. Led 'guestroom and property lighting design project' for North American lighting psychology updates. Traveled nationally for business research as well as performed property evaluation visits. Assisted in guest program survey directed to assist properties in implementing international guest amenities program. Panelist in new-GM orientation conference, discussing millennial's change to the workplace as well as advising on implementation of new incentive-based strategies.