Istanbul, Istanbul, Türkiye
I am a sales, account management and marketing operations professional with experience in B2B sales, customer portfolio management, CRM, e-commerce operations and customer communication. At Related Digital, I work with corporate customers across different industries and support sales, account management, proposal, renewal, package optimization, invoicing/usage tracking and operational coordination processes. I actively follow customer needs, identify upsell and cross-sell opportunities, and coordinate with sales, operations, finance, legal and technical teams. My professional focus includes B2B sales, account management, customer success, CRM, marketing operations, e-commerce, campaign management, segmentation, Google Analytics / GA4 and customer experience. I combine strong communication skills, stakeholder management, analytical thinking and a customer-oriented approach to create value for both customers and business teams.
Manage sales, account management, proposal, renewal, package optimization, invoicing/usage tracking and operational coordination processes for corporate customers across different industries. Support customer portfolio management by following customer needs, usage trends, package requirements and renewal opportunities. Identify upsell and cross-sell opportunities within the existing customer portfolio and coordinate related sales processes. Work closely with sales, operations, finance, legal and technical teams to ensure smooth customer experience and process execution. Support customer needs related to CRM, e-commerce operations, campaign management, segmentation, Google Analytics / GA4, email, SMS, web/app push and marketing automation solutions. Contribute to customer satisfaction, retention, portfolio growth and long-term business relationships through regular communication and stakeholder coordination.
Managed daily operations and campaign lifecycles for key accounts on the Related Marketing Cloud platform. Provided technical expertise on CRM and marketing automation tools, bridging the gap between clients and technical teams. Resolved high-priority requests in line with SLA standards, focusing on account retention and customer satisfaction (CSAT). Analyzed campaign performance and system data to provide strategic recommendations for operational improvements.
Handled high-level communication for international citizens and executive stakeholders (Mayor, Secretary General) in English and Turkish. Managed request entry into CRM systems and executed effective crisis management across various municipal departments.
Supported the digital news desk in a fast-paced media environment by tracking and analyzing daily news from various agencies. Edited and published high-value content on the official website in alignment with the publisher's editorial guidelines. Developed strong written communication, content management, and fast-decision-making skills.
Participated in the Work & Travel cultural exchange program in Wisconsin, USA, developing advanced cross-cultural communication skills. Delivered excellent customer service in a high-volume, fast-paced hospitality environment. Enhanced practical English proficiency, problem-solving skills, and adaptability by working effectively within a diverse, international team.