Istanbul, Istanbul, Türkiye
Being telecommunications engineer with a decade full of experience, being graduate from one of the most prestigious universities in Turkey, taking on the role of a soft skills trainer for an NGO and working for 3 different ISP on different roles, I am confident that I can fulfil your expectations.
• Analyzed and collected information on newer cyber security technologies such as NGFW, SDWAN, SASE, ZTNA, LB, EDR, MDR, NDR & XDR adding 20+ technology companies to our partner ecosystem. • Managed 200+ SDWAN opportunities and contributed to sales team with technical consultancy and coordination skills, enabling the sales of many. • Created an SDWAN comparison chart including 15 brands including Fortinet, Versa, Cisco, Palo Alto, Sophos, Aruba products, strengthening the partner decision making process. • Facilitated the research and evaluation of new products/services applied on Turk Telekom customer solutions, promoting 5+ new sale areas. • Completed a catalog with 30+ equipment and 6 different brands of network devices, simplifying and improving the device sales by %10.
• Designed and completed 350+ projects for different customer segments using 30+ network services such as switches, routers, firewalls, wireless network equipment, network security products and cloud/data center services including virtualization, backup and replication. • Worked with 20+ brands such as Cisco, Huawei, Fortinet, Versa, Palo Alto. • Eliminated the lack of technical knowledge on field teams by organizing 8+ training sessions, reducing the flawed sales rate by %55. • Revamped the Technical Request Form to correctly address the customer needs, halving incorrect project entries and shortening the installation times by %10.
• Reorganized the company resources using AGILE knowledge, shortening the service delivery time by %35, reducing the repetitive installation and field dispatch efforts by %40. • Critiqued on efficiency and designed a template for weekly and monthly reports, clarifying the needs of both executive and project manager increasing the successful project numbers by %30. • Operated the KPI measurement for the team ensuring the process was independent of people, reducing uncertainty to 0. • Delivered leadership and coaching to 4 employees as a senior member.
• Demonstrated technical support for Corporate Data, Voice and Cloud services, raising the success rate of support team by %15.