Longford, County Longford, Ireland
An experienced bilingual (Dutch and English) Customer Service Agent with over 10 years’ experience working for major multinational companies across a number of sectors. A subject matter expert in all aspects of credits and returns. A double award winning lean leader with extensive experience in process improvements and cost saving initiatives. A strong communicator with the ability to communicate at all levels of business both internally and externally. An experienced coach both professionally and in the sports arena. Now looking for an opportunity to work in a progressive company that values process improvements.
Handle inquiries of the Billing Support queue, supporting all invoicing and billing support functions for external and internal customers - Process invoices and customer account amendments in a timely and accurate manner - Ensure deliverables are met as per defined targets and SLA’s for Strategic clients - Effectively manage all Billing Support queries by collaborating cross-functionally and with management - Research complex accounting errors or billing discrepancies, utilizing system functions to ensure compliance with applicable controls - Partner with International counterpart ensuring that efficient processes aligned globally are being followed - Consult Sales and Strategic clients on Contract life cycle and change management Tools used: - Salesforce - Oracle - Workday - Office 365 (MS Forms, MS Teams, Dynamics 365) - FIN360 - DocuSign
Processing incoming orders. Answering queries by phone or through email Liaise with sales regarding order statuses, stock, prices. Liaise with the warehouse about delivery of orders. Liaise with other departments in the company regarding new or existing accounts, updating accounts, set-up of products in the system. Helping in managing and updating consignment stock. Processing credit and return requests. Liaising with the AR-department regarding outstanding invoices/credits Providing weekly feedback to the team regarding performance based on the report I create about the credits and return requests. Providing the supervisor with a monthly report about the individual agents performance based on the report I created about the credit and returns created that month