Kadıköy, Istanbul, Türkiye
As a Customer Success and People & Culture leader with over seven years of experience, I am deeply passionate about helping startups scale and succeed in the fast-paced SaaS world. At Metamax, I played a key role in implementing OKRs, Lion, and Gantt chart techniques, driving business growth and enhancing customer engagement through strategic CRM integrations. My focus is always on creating customer-centric strategies that increase satisfaction, reduce churn, and foster strong, long-term relationships. I thrive in collaborative environments, working closely with cross-functional teams to deliver exceptional results. Whether guiding startup founders through people-related challenges or aligning teams with strategic OKRs, I ensure success at every stage of the journey. I’m always eager to learn, expand my network, and contribute to the growth of the startup ecosystem
K9 Search & Rescue volunteer specializing in rubble, area and building search. Preparing for AFAD certification (April 2026) and aligning training with IRO international standards. Operational dog: Nyx (German Shepherd).
🔹 Business Development: Implemented OKRs, Lion, and Gantt chart techniques to streamline new business initiatives. 🔹 CRM Integration: Integrated CRM systems to enhance customer relationship management and improve customer engagement. 🔹 Training & System Setup: Led training sessions and managed the setup of these systems to ensure effective team adoption. 🔹 CSM Team Development: Trained Customer Success teams, focusing on skill development and career growth to enhance performance and job satisfaction. 🔹 Process Efficiency: Boosted process efficiency and monitoring, supporting team productivity and seamless project management. 🔹 Sector Expertise: Gained expertise in finance, real estate, crypto, and proptech sectors, staying at the forefront of industry trends.
🤝 Volunteer Experience - Hatay Earthquake Relief Efforts (On-Site) February 2023 – June 2023 - Worked independently as a volunteer in Hatay Samandağ following the February 2023 earthquake. - Provided hands-on assistance to address immediate needs in the disaster zone, including distributing aid and coordinating relief efforts on the ground. - Assisted earthquake-affected children by helping to secure donations and delivering essential supplies. 🤝 Volunteer Experience - Hatay Earthquake Relief Efforts (Remote) July 2023 – November 2023 - Continued supporting earthquake relief efforts remotely after returning to Antalya. - Coordinated donations and provided ongoing support for children in need, helping facilitate fundraising efforts. - Despite a decrease in the volume of need, remained available to send help whenever required by the region.
🔹 HR & Culture Leadership: Led the HR and culture function, using data-driven strategies to scale startups. 🔹 Talent Acquisition & Retention: Developed and executed tailored HR strategies like employer branding and referral programs to attract and retain top talent. 🔹 Recruitment & Onboarding: Managed full-cycle recruitment using competency-based interviewing, successfully onboarding high-performing teams. 🔹 Performance & Development: Implemented OKRs, 360-degree feedback, and personalized learning programs to drive continuous learning and performance improvement. 🔹 Culture & Engagement: Promoted inclusivity and collaboration through engagement surveys, team-building activities, and a transparent communication framework. 🔹 Strategic Guidance: Advised startup founders on organizational design and people-related challenges through coaching and mentoring. 🔹 Employee Satisfaction & Retention: Used pulse surveys and proactive conflict resolution to maintain high satisfaction and retention rates.
🔹 Customer Success Leadership: Led customer success initiatives in a fast-growing startup, focusing on customer satisfaction, retention, and long-term success. 🔹 Onboarding & Adoption: Implemented personalized onboarding processes, increasing customer adoption and reducing churn. 🔹 Cross-Functional Collaboration: Worked closely with product, sales, and support teams to resolve customer issues and elevate the overall customer experience. 🔹 Metrics & Reporting: Established customer success metrics and reporting systems to track KPIs, driving strategic decision-making. 🔹 Team Building: Spearheaded the creation of customer success teams, reducing churn and fostering sustainable client relationships. 🔹 Talent Acquisition & Development: Led recruitment and career planning for technical support, QA testers, and other roles, ensuring smooth transitions and team success. 🔹 Customer Growth: Achieved high satisfaction and retention rates, leading to referrals and contributing to the startup's customer base growth.