Sevierville, Tennessee, United States
I'm a full-stack developer, systems engineer, and technical support specialist with a passion for building meaningful tech experiences. By day, I support enterprise clients as a Technical Support Engineer II at Carestream Dental, providing advanced troubleshooting and working closely with cross-functional teams to enhance system performance. By night (and every spare moment), I’m the solo developer behind Project Onyx — a full-stack communication platform designed to rival modern tools like Discord. With experience spanning real-time communication systems, hardware support, customer service, and networking, I thrive in roles where technical complexity meets user-centered design. I specialize in Node.js, Socket.IO, and TypeScript, and have built scalable voice, video, and chat systems from the ground up, including Pack Link, an in-game overlay built for seamless cross-channel coordination. My work blends frontend creativity with backend architecture, supported by a background in interactive media and real-world problem solving from my field technician roles. I’ve managed TikTok and Patreon outreach, handled all aspects of community engagement, and continue to balance development with full-time work and family life. If you’re looking for someone who can wear multiple hats, build smart systems, and move fast without cutting corners — I’d love to connect.
Handled minor and complex break-fix tickets ranging from hardware swap to reprogramming to complete reinstalls Analyzed path studies in conjunction with site surveys to verify if a potential customer could obtain service Analyzed customer needs within home or office to determine if a unifi system is needed in place of a conventional router installation Handled all customer calls, handled payments, scheduled service calls and installations Continuously worked with owners to improve service provided to customers via software implementations, hardware changes, tower upgrades
Worked with dispatch and tier 1 tech to effectively schedule tickets Apply training and past knowledge to handle a wide range of issues the clients may have to mitigate down time. Work with tier 3 and network operations in events that require additional assistance outside of my scope of work. Work with dispatch and parts department to ensure necessary hardware is delivered in a timely fashion Assisted techs outside of my region to help load shed the number of tickets they had
Retro-fitted light fixtures to use LED bulbs.
Troubleshooting software and hardware errors, replacing hardware as needed, reinstalling and reprogramming terminals, installing communication satellites, troubleshooting communication issues, running cabling