South Morang, Victoria, Australia
Twelve years at ANZ — six of them building 25+ production RPA bots and a portfolio of VBA tools that saved operations teams 300+ hours per month and supported 200+ end users. The other six were customer-facing, on the phones in collections, where I learned that calm, structured communication is the foundation every technical skill rests on. Outside ANZ I ship — Python web apps (Flask, FastAPI, Streamlit), native macOS Swift, embedded C++ on Raspberry Pi Pico, and a custom dashboard ecosystem stitched together over MQTT. The Anthropic Claude API is woven through it; AI-assisted development (Claude Code, Cursor) is part of how I work day-to-day, not a tool I'm experimenting with. What I'm looking for next: - Full-Stack / Software Developer roles - RPA / Automation Engineer roles - Tech-adjacent roles where the mix of automation, integration, customer-facing support and AI fluency fits. I'm in Melbourne, right to work in Australia, available immediately. I also volunteer at Computerbank Victoria refurbishing donated computers and providing Linux and customer support to low-income recipients. Portfolio: dmello.io Reach out: [email protected]
Designed, built and maintained 25+ production RPA solutions in Automation Anywhere, eliminating an estimated 300 hours of manual operations work per month across multiple business teams. Developed and maintained a portfolio of VBA tools used daily by an operations audience of 200+ staff for case management, reporting and reconciliation. Provided tier-2 platform and application support to 200+ internal users — diagnosing incidents, root-causing recurring issues, and driving permanent fixes. Daily ServiceNow and Jira usage. Authored and executed UAT and BVT test plans for application releases, catching defects pre-production and reducing rollback risk. Partnered with analysts and SMEs to translate business processes into automation requirements and ship working solutions end to end. Skills: Automation Anywhere · VBA · Python · UAT/BVT · ServiceNow · Jira · MS SQL Server
Managed end-to-end customer correspondence and case load via email across complex collections matters. Built an Excel-based reporting suite for operations and management, automating recurring report assembly with VBA macros to remove manual effort. Acted as informal IT support for the team, troubleshooting application and system issues for staff. Coordinated team-side activities for the Windows 7 to Windows 10 fleet migration.
Built a desktop call-queue monitor tool that replaced shared overhead TV monitors with per-operator visibility of inbound call queues — used across the floor by phone operators. Handled inbound and outbound calls to resolve overdue accounts, including escalations on complex matters. \ Supported customers in financial hardship with appropriate solutions, balancing recovery objectives with duty-of-care obligations.