Danville, California, United States
An expert at managing processes and leading people. An experienced General Manager, small business owner and operations executive. A seasoned MBA delivering world class business service across a wide range of disciplines. Past roles include: Vice President, Operations General Manager Director of Operations Project Manager, eCommerce Sr. Business Planner Corporate Experience: IBM Williams Sonoma Clorox Winebow Tricorbraun Small Business Leadership: Bell-Carter Packaging Mellow Home Zephyr Express ProPack Inc. Specialties: Supply Chain, Management, Third Party Logistics, Customer Service, Business Process Improvement, Procurement, Technology Integration, Operations Management, Marketing, Project Management, Strategic Planning, Business Planning, Cost Modeling, e-Commerce, Disaster Recovery Planning
• Oversaw operations across three locations, ensuring timely and cost-effective food packaging services. • Collaborated with professional teams to enhance service delivery and customer satisfaction. • Implemented process improvements that resulted in a 15% reduction in operational costs. Deployed applications to support BCP Information Technology strategy: - Sage Intact - Cloud based accounting software - Emburse by Nexonia - Expense reimbursement - ADP - Payroll and benefits management - Go To Meeting - IP based phone system - Smart Factory - Production performance management system Delivered projects on-time and within budget: - SAP Ariba EDI integration with Frito Lay and BCP production management systems - Network rebuild and decentralization - 0 down time - Accounting data and system migration - audit ready financial data - Physical facility move and production restart - 0 down time Created a high performance team culture: - Wrote and taught a leadership training course "How to Build a House in 4 Days" - Standardized team roles and operating procedures - Developed a master data framework for production services - Mentored emerging leaders through weekly training and frequent face to face activities Negotiated agreements with vendor and client partners: - Staffing agency labor contracts - Building leases and sub-leases - Material handling equipment leases - Client food packaging service contracts
Directed: Order Management, Warehouse Operations, Inventory Management Served as IT project manager for Net Suite Implementation project. Acting Director of Sales for 6 months. Scaled business processes to support 50%+ year over year growth. Built partnerships with Amazon, Wayfair, Overstock and Walmart Created new supply chains to support 3PL operations and USA manufacturing
Full time consultant for Williams Sonoma Information Technology team. Led the roll out of EDI Drop Ship Processes for WSI Vendors. Migrated 250+ vendors representing $500 million in WSI shipments. Developed support procedures for managing vendors on SPS Commerce platform and trained international WSI teams in their use. Managed weekly rollout plan and certification with WSI, SPS and vendor teams. Led WSI training for Williams Sonoma, Pottery Barn, West Elm, and Pottery Barn Kids. Developed specifications for needed software and EDI changes and partnered with Development Teams to implement changes.
Identify business requirements, manage supplier relationships, develop policies and procedures, and ensure that the financial management and contract tools are in place to maximize the value that Shields, Harper & Co. bring to customers and suppliers.
Directed warehousing, transportation and logistics services for The Winebow Group West Coast affiliates: Zephyr Express and the Henry Wine Group in CA and Noble Wines in WA and ID. Implemented new technology and applied business process to connect formerly separate companies into a nationwide supply chain. Developed high performing teams that were able deliver wine distribution services across 4 western states.