Greater Orlando
With over 18 years of experience, I specialize in product development, artificial intelligence, and digital transformation. At The Walt Disney Company, I lead the digital employee experience strategy for over 230,000 employees, focusing on delivering seamless, intuitive, and productivity-enhancing solutions. My work integrates responsible AI with a consumer-grade approach to improve workflows and reduce friction. My leadership emphasizes collaboration, innovation, and user-centered design by managing the lifecycle of digital products and aligning stakeholders on shared goals. I am driven to create impactful digital experiences, leveraging my expertise in Moveworks and product development to empower organizations and elevate user satisfaction.
• Strategic Leadership: Developed the digital employee experience strategy for over 230,000 employees of The Walt Disney Company, aimed at creating a seamless, intuitive, consumer-grade digital experience that enhances productivity and reduces friction through responsible AI solutions. • End-to-End Experience Management: Overseeing the entire lifecycle of employee-facing digital experiences, solutions, and products, from ideation to delivery, incorporating user feedback, usability research, and industry trends to ensure optimal design and functionality. • Cross-Functional Collaboration: Partnering closely with engineering teams to align on product vision, identify key challenges, define business outcomes, and establish performance metrics for success (OKRs) • Process Optimization: Leading initiatives to streamline and optimize employee-facing processes through innovative digital solutions, tools, and platforms, enhancing overall efficiency. • Cultural Advocacy: Championing a digital-forward culture within the HR organization, driving digital transformation, and fostering an environment that embraces technological advancements.
• Designed and implemented a robust program to transform the payments organization into a product-centered agile delivery organization impacting ~9000 employees. • Led the development of the change management, capability building, communication strategy and execution plan for the entire multi-year program. • Led the design, creation, and launch of the Payments Product Transformation (fully-responsive) microsite within two months of joining the team • Wrote and directed corporate videos featuring executives articulating the Payments Product Transformation strategy included on the microsite
• Led the Agile Product PMO team to drive a multi-year/multi-million-dollar strategic program that transformed the ecosystem of billing and pricing applications and processes, thereby reducing the manual onboarding process for billing clients from 8 steps to 0. • Hired and developed the User Acceptance Testing team from the ground up; defined a holistic testing strategy for the transformation program that ensured a smooth production launch with no critical severity defects.
• Working in close partnership with engineering and product teams, led e-commerce technology and digital SDLC delivery for ShopDisney.com North America, EMEA, and APAC generating over $22M in revenue annually, • Drove the coordination and prioritization of a complex and aggressive portfolio of global programs and projects in the Retail Technology and Digital organization across multiple work streams • Staffed, coached, and mentored a team of high-performing project managers, program managers and scrum masters to deliver highly visible programs with competing priorities.
• Established the PMO center of excellence, training, governance and Agile coaching practice for over 200+ project and program managers (PMs), and scrum masters. Increased project management competence of the PM group by 25% within six months. • Led the program management, process and tools development team (Atlassian Confluence/Jira) and built a high-performing 80+ person team that supported all technology and digital program delivery for Parks, Resorts and Consumer Products businesses. • Led the product transformation program for the group, which included product taxonomy definition, training, coaching, role identification and organizational re-design.
• A trusted member of the technology engineering and product leadership team, reporting directly to the Global CTDO as his right-hand person and leading his strategic priority programs. • Established an impactful leadership communication and employee engagement strategy for an organization of over 4000 employees and built an internal communications team from the ground up. • Owned all CTO executive communications, stakeholder presentations, strategic program metrics and status reporting. • Drove Annual operating and capital investment planning process for the CTO’s ~$1B global portfolio