Orlando, Florida, United States
Highly motivated, goal oriented, sales professional who is a team player with a strong work ethic and attention to detail. Over 18 years of successful Hotel and Resort Experience. 14 years of successful Hotel sales experience with a track record of consistently exceeding sales goals. 6 years of convention services and catering experience in Hotels with a strong understanding and knowledge of food and beverage and operational details. Dual Master's Degree in Business Administration and Sport Management from University of Florida.
Achieved 100% or more of Annual Sales Goals for all all previous years from 2011 through 2019.
• Territory included education, religious, social, sports, con groups, reunions • Booked 138% of yearly goal for 2015. Achieved Platinum Seller’s Circle. Booked 3.2 million in guest room revenue for 2015. • Booked 127% of yearly goal for 2014. Achieved Platinum Seller’s Circle. Only Sales Manager at Hotel to achieve Platinum Seller’s Circle. • Achieved booking goal for each Quarter in 2013. • Booked 139% of yearly goal for 2012. Only Sales Manager at Hotel to achieve Platinum Seller’s Circle. • Booked 125% of yearly goal for 2011. • Maintained and continued to build client base by prospecting, attending related trade shows and joining specific organizations. • Strengthened client base in market segment with attention to detail, exceptional service, and continued to build great long term relationships with Clients.
• Gained valuable experience in corporate, government, association and SMERF markets • Exceeded goals every single quarter. Consistently booked higher than all other ECMs in the same position every month. Achieved year to date goals every year in this sales position.
• Maintained responsibility for catering sales and convention services functions for groups • Established and maintained communication between Front Desk, Housekeeping, Banquets, Food and Beverage, Operations Departments to effectively service all groups. • Detailed all group business • Conducted outside sales calls, solicitations and site visits
• Performed all convention service functions for all sales groups • Prepared BEOs, cover sheets, analyzed group pickup, forecast Food and Beverage outlets usage, organized pre convention meetings with clients. Up sold Food and Beverage, verified group billing and contractual terms between hotel and client • Gained a thorough knowledge of all banquet operations in relation to sales group bookings and operations
• Responsible for all catering sales and convention service functions • Created forecasts, budget, backlogs, BEO distribution, group pick up, billing and resumes • Managed hiring, training and daily production of Catering Department