Calgary, Alberta, Canada
👨💻 Software Engineer | ServiceNow Developer | CAD | CSA | ITSM | ITOM Hey there! I’m a ServiceNow Developer with a strong background in managing, configuring, and optimizing ServiceNow platforms to streamline IT service management and support digital transformation initiatives. With hands-on experience in ITSM and ITOM Modules, Discovery, Event Management, CMDB, Service Cataloga and Integration, I bring a solutions-driven approach to improving operational efficiency and end-user satisfaction. 💼 Skilled in end-to-end ServiceNow solution development—from requirement analysis and design to implementation and deployment—I have a proven ability to collaborate with stakeholders to deliver scalable, business-driven solutions. With strong knowledge of Agile methodology, I bring domain exposure across Corporate, Banking, Retail, and Telecom, consistently delivering tailored outcomes. 🛠️ My skill set includes: Certified System Administrator ServiceNow Administration & Configuration ITSM / ITOM/ Catalog Management Flow Designer & Workflow Automation Platform Upgrades & Maintenance Integration Hub 🔍 I’m passionate about continuous learning and staying current with ServiceNow platform advancements to better support business needs and drive IT efficiency. Let’s connect!
Designed and optimized CMDB models, configured Discovery with reconciliation and normalization, and implemented integrations with SolarWinds and Cisco Meraki for real-time monitoring and automated CMDB updates. I configured Event Management for alert correlation and remediation, integrated third-party tools via REST/SOAP APIs, scripted APIs, MID Servers, and SSO, and managed release activities including upgrades, cloning, and defect resolution. I also automated workflows with Flow Designer, Business Rules, and Client Scripts, built dashboards for real-time visibility, collaborated with cross-functional teams, and created technical documentation and architecture diagrams.
Administered and maintained ServiceNow, managing users, roles, security, and patching. Led the BMC Remedy migration, supported core ITSM modules, and improved self-service through catalog configurations. Performed data imports, built dashboards and reports, and provided training, documentation, and adoption support across business units.
Responsible for administering and maintaining the BMC Remedy ITSM platform, ensuring high availability and performance. Key tasks included system configuration, user access management, workflow automation, and troubleshooting. Played a vital role in implementing ITIL processes (Incident, Problem, Change Management) to enhance service delivery. Performed system upgrades, patches, and integrations with third-party tools. Developed custom reports using Smart Reporting and provided technical support to optimize operational efficiency.