Dirk Twiehaus

Chief Operating Officer at oneservice AG

Feusisberg, Schwyz, Switzerland

About

Broad executive and operating experience with professional focus on Molecular Diagnostics and Life Science industries; strategy development and implementation; mergers & acquisitions; business processes; continuous improvements; managing rapid growth. With a proven track record in managing and guiding efficient specialist teams. Highly motivated and dedicated to service & support. Strong business management focus with insight knowledge on outsourcing and insourcing strategies for complex Service and Support operations.

Experience

  • oneservice (Zurich, Switzerland)
    • Chief Operating Officer
      Nov 2018 - Present · 7 yrs 8 mos

    • Chief Commercial Officer
      Feb 2018 - Oct 2018 · 9 mos

      oneservice is an independent global service provider offering complete managed service solutions, consulting and learning for the Life Science, Diagnostics and Medical Device Industries. oneservice is addressing the emerging trend and needs of services outsourcing and e-learning solutions around service excellence, solving the fundamental business challenges our clients face. oneservice is the first company to offer a complete learning solution on “achieving customer delight through service excellence” with an online academy, blended eLearning and consulting solutions. We help clients to find the right laboratory equipment, accessories, spare parts and consumables that fit their needs. The oneservice leadership team is comprised of industry experts who lead and supported global enterprises, regional and local companies and government agencies with consulting, learning solutions, business process- and outsourcing services for more than 25 years. oneservice is headquartered in Switzerland and has subsidiaries in Germany and USA. For more Information vist: www.one-service.com or get connected on LinkedIn to stay in touch: http://bit.ly/2sHiH2H

  • QIAGEN (21 yrs 11 mos)
    • Senior Director, Global Partner Business Management
      Apr 2015 - Jan 2018 · 2 yrs 10 mos

      Heading up the Sales & Business Development Team for the Service brands at QIAGEN. PEAK-Service is the leading global provider for technical services for medical, analytical and industrial equipment. We expand our client’s service reach in their business regions and complement and support their service offerings. PEAK-Service acts as the certified partner and provides customer service in line with the manufacturer’s quality and regulatory requirements. We leverage synergies by providing scalable service solutions, allowing our partners to focus on their core business. PEAK-Service establishes cost-effective partnership with equipment manufacturers while ensuring quality, accuracy and timeliness of results for their customers in diagnostic testing, healthcare, pharmaceutical industry, and academic & industrial research.

    • Senior Director, Head of Global Support & Processes
      Apr 2011 - Mar 2015 · 4 yrs

      With a proven track record in managing and guiding efficient specialist teams. Developing and leading departments that serves as the backbone for the customer facing functions. Teams providing training, tools and documentation for field and inhouse based scientists and engineers. Drives and leads global projects in sales and service. Responsibilities include the Business Management for Service Products and budget achievements. Major work responsibilities: Ensure efficiency and globally standardized processes / tools for the Service Teams. Provide all necessary tools and support to enable customer facing functions to be best-in-class. Succesful transformation of strategies into marketing campaigns and products.

    • Global Director Support & Processes
      May 2007 - Mar 2011 · 3 yrs 11 mos

  • Lab Manager at MPI Dortmund
    Jun 1993 - Feb 1996 · 2 yrs 9 mos

    Bacculovirus Protein Expression