Antwerp Metropolitan Area
Analytical, problemsolving technical support engineer with experience in hard- and software problemsolving. Experienced with IT and telecom products like Sony Tape Storage, Bosch security systems and Mobile phones & tablets. Strong in analyzing technical problems, with a hands-on mentality, to reach a high level of customer satisfaction.
* Setup and maintenance of the repair lines for the complete range of products : Bosch security systems + mobile phones and tablets * Internal technical training to repair technicians * Creation and follow up of general, logistics and technical procedures. * Technical support to technicians and endusers * Troubleshooting on testequipment * Quality control on repaired products * Implementation of technical bulletins from the different manufacturers * Prepare and follow up of external audits * Take necessary actions to meet the KPI’s in terms of quality and turnaround time * Ordering parts, follow up the delivery and make sure products are repaired according to FIFO principle
* Pre- and post sales technical support * Onsite technical support Europe * Technical support to Sony Configuration Centre Europe * Technical support to Sony Service Centre Europe
* Setup en maintenance of the configuration line * Maintenance of the Bill Of Material system * Technical support to the configuration line in terms of products and equipment * New Product Introduction at the configuration line as well as at the customer * Quality control with reporting to the customer (8D) and to Sony HQ * Green Partner Leader to reduce the ecological footprint