Soest, North Rhine-Westphalia, Germany
Dipl.-Ing. (FH) in Electrical Engineering with a focus on Renewable Energies with over 15 years of experience in automation, electrical design, and technical support. Currently pursuing a training program in Software Development at Masterschool with a focus on Python, SQL and cloud application development. Committed to developing scalable and reliable cloud systems that merge engineering precision with modern development approaches.
- Provided technical second-level support for hardware and software (macOS, iOS, watchOS), achieving a customer satisfaction rate of over 90%. - Analyzed complex customer inquiries related to cloud and device services. - Trained 10+ new team members in troubleshooting processes and soft skills. - Utilized CRM systems and knowledge bases for efficient problem resolution.
- Performed comprehensive hardware retrofitting and technical upgrades of existing filling, packaging, and palletizing systems, improving overall equipment efficiency by 15%, reducing downtime by 20%.
- Designed electrical circuit diagrams for the automotive industry using EPLAN P8. - Designed server systems for remote control applications, particularly for energy and water supply networks. -Performed hardware retrofitting and technical upgrades of existing packaging and printing systems, resulting in a 15% increase in operational efficiency, 20% reduction in downtime.
- Designed electromagnetic components for power quality applications and electrical power supply systems, achieving a cost reduction of 12%, a weight savings of 8%, and a size reduction of 10% compared to previous designs. - Performed first article qualification of inductors and transformers to verify compliance with technical specifications and quality standards. - Managed projects for traction applications for renowned customers such as Siemens and Bombardier.
- Designed and executed customer and development projects in accordance with all relevant requirements, including specifications, cost calculations, schedules, and customer needs. - Prepared production-ready documentation such as PLC programs, drawings, bills of materials, an schematics. - Ensured compliance with established work and process procedures, adhering to applicable laws, standards, and internal guidelines. - Conducted technical clarification meetings with customers and suppliers both domestically and internationally.