Germany
I am driven by the aspiration to innovate and create new solutions. My passion lies in transforming novel business ideas into successful ventures. As a solution architect and business developer, I play a pivotal role for strategically important customers. With my expertise in Business Support and Revenue Management systems, Conversational AI, Generative AI, and VAS Cloud, I strive to bring about digital transformation and operational efficiency. My experience spans across various domains including Business Solutions (BSS), Contact Center Solutions (CCaaS and OP), and Revenue Management (OCS, Billing)
Principal Product Manager: at the EU Software Marketing and Sales Business Dept. I am specialized in product management for Business Solutions (BSS/RM), VAS Cloud and Contact Center Solutions (CCaaS and OP) with a focus on Artificial Intelligence (AI): Conversational AI and Generative AI: - Business Development: I work closely with EU account and representative office teams, helping them study, identify, and develop business leads in the EU region. My expertise lies in creating product value propositions, conducting pain point analysis, understanding the value chain in the contact center industry (BPO and verticals), as well as the MNO/MVNO telecommunication market with a focus on BSS and Revenue Management products. - Business Analysis: I delve into customer marketing strategies, analyze financial situations, identify customer pain points, and provide corresponding proposals at both business case and technology solution levels, in CT & IT platforms convergence. - Business Responsibility: I am committed in accomplishing annual sales targets within pipeline management solution responsibility from lead to contracting. My responsibility also includes developing solutions aimed at digital business transformation and operational efficiency. - Product Management: I contribute to the Product Line (HQ) with market insights on customer experience innovation and product lifecycle management requirements. I also develop and manage business scenarios readiness, localized product marketing, and demo material to improve local sales.
• New operation team start-up: E2E team start-up and integration into an already existing Customer service operation, supporting and managing the start-up and all service related activities. • Team Leadership of Tier1 Operator Incident Management team of 10+ resources 24x7 shifts in Operation department. • Business Operation Processes definition & governance: Incident and Fault Management processes, operational procedures & workflows definition. Managed Service Incident Management service coordination: • Translate service support Customer expectations into concrete actions and structured team work. • Incident Manager (ITIL) team startup and coordination in a multi-technology service (mainly: Data, SMS, LBS, Voice services). • Multi-Countries/Multi-Operators/Multi-Customers distributed service environment: Core Network, OCS Rating & Charging, Billing.
Telco Application Solutions Management and Cloud Services • Responsible for Cloud Business Development value proposition, during the early stage on Cloud Telco Applications, being part of program development for MANO as Business Services Orchestration in Nokia cloud solution. • Value Added Services (VAS) and Telco Messaging global solution consulting, business argumentations and go-to market strategy material definition. • LTE Messaging product and solution responsibility as Program Manager. Sales Engagement and Program Manager for Telco Applications Portfolio • Business Responsibility: pipeline management to fulfill annual sales targets within solution responsibility from lead to contracting. • Solution Architect responsible for Cloud Business for VAS/Messaging solutions based on NSN and partner’s products through system integration. • Technical Project Manager responsibility during partners’ products certification on IT based virtualization and prototyping MANO Resource Orchestration for NSN telco App on cloud computing specifications. Sales Engagement and Project Manager for Telco Applications Portfolio • Solution Architect responsible for VAS/Messaging solutions definition, based on NSN and partner’s products through system integration. • Project Manager responsibility during partners’ products certification on IT based virtualization and Eucalyptus cloud computing platform specifications
• LTE Messaging Product Manager in global Product Line. With product/project management responsibilities.
Solution Architect at Consulting & Systems Integration • Solution architect with pre-sales responsibilities on VAS/Messaging • Application and System level consultancies on VAS Solutions and solution architecture preparation for trials and tendering activities (RFx)