Lagos State, Nigeria
If people don’t see or understand your brand, they can't & won’t choose you. This is why many great brands still struggle with visibility. To fix this issue, your brand must be memorable, easy to understand, remember and trust. Hi there! I'm Olivia, a Social Media Designer. I create social media designs rooted in psychology, perception, and attention. I help brands remove confusion, build trust, and get seen for the right reasons.
- Managed email and phone communications, efficiently handling customer inquiries and order processing to ensure a 98% client satisfaction rate. - Maintained an organized filing system across departments, ensuring up-to-date records and seamless distribution of correspondences. - Streamlined payroll processes for 100+ employees, ensuring 100% on-time salary disbursement and compliance. - Coordinated meetings, calls, and interviews, optimizing schedules to maximize productivity. - Oversaw vendor management and procurement, maintaining accurate inventory databases and ensuring timely delivery of goods and services. - Arranged domestic and international travel logistics, including accommodations and itineraries, achieving a 30% cost reduction through strategic planning. - Supervised office maintenance and ensured uninterrupted operations through efficient vendor coordination.
- Managed social media platforms, creating and posting content that increased engagement by 40% within six months. - Acted as the primary liaison between customers and the company, resolving inquiries and fostering strong client relationships. - Handled 30+ daily inbound calls for consultations, bookings, and follow-ups, achieving a 95% satisfaction rate. - Developed a monthly content calendar, ensuring consistent branding and timely platform updates.
- Managed data entry and maintained comprehensive student and faculty records, ensuring up-to-date and accurate information. - Implemented a streamlined filing system, improving document retrieval efficiency by 40%. - Provided administrative support for faculty operations, including preparing correspondence, reports, and presentations. - Assisted in scheduling and coordinating departmental meetings, including drafting agendas and distributing meeting minutes. - Oversaw inventory and procurement of office supplies, ensuring timely replenishment and effective budget management. - Responded to inquiries from students, staff, and external stakeholders, offering solutions and facilitating smooth communication. - Supported event planning and logistics for academic seminars and workshops, ensuring seamless execution.