Barcelona, Catalonia, Spain
👋 Welcome to my LinkedIn profile! I'm Dieter Plingers, a 34-year-old Belgian professional with a passion for leadership and customer-centric solutions. Currently, I excel as a Team-Leader in Debt Collections for the Dutch market at the thriving start-up 'Grover.' With a decade of progressive experience in the hospitality industry, holding diverse managerial positions, and five years dedicated to Debt collections and sales, I possess a well-rounded skill set... Beyond the corporate world, I've honed my leadership abilities as a Bar Manager at Cosmo, overseeing daily operations and driving sales with corporate clients and drinks manufacturers. My adventurous spirit led me to Australia, where I took up the role of Head Bartender, immersing myself in a new culture and refining my language skills. In my free time, I try to become a creative writer and have been practicing with some small short stories which my friends in acting use to create a background for their improv classes, on a more active note I love to go snowboarding as much as I can. Aside from my professional journey, I find joy in teaching English in Vietnam and exploring my passion for snowboarding. My language proficiency includes being a native Flemish/Dutch speaker, Professional in English, and having a basic understanding of German and French. I am always open to new connections and opportunities, so feel free to reach out. Let's connect and explore how we can collaborate to achieve remarkable results together.
Led Dutch-market collections operations. Created workflow automation and reporting routines. Partnered with finance to refine risk controls and built a high-morale culture.
• Pioneered workflows to streamline operations, leading to increased productivity and revenue. • Mentored colleagues to help them reach peak performance, fostering a positive working environment. • Met or exceeded set targets while safeguarding against risks with best-in-class solutions. • Notably, since my tenure began. Collection performance has demonstrated an improvement, rising from 53% to 81%
• Managed overdue payment collection according to company's goals. • Conducted in/outbound calls with clients to discuss debt settlement. • Collaborated on cases related to insolvency, debt collection agencies and other financial matters. • Doing everything possible to reach the country’s target through diligence and a well-rounded skill set. • Proudly earned the reward of ‘Best Collector’ across all countries for 2 consecutive years.
After my travels I worked as a Bar Manager at the Institution ‘Cosmo’, leading a team of 5 subordinates. My main duties were as follows: • Liaising with stakeholders • Training and development of new team members • Supervision of daily shift operations • Sales with corporate clients and drinks manufacturers
After working for 4 years at ‘het Veilinghuis’, I wanted to travel to improve my English. As such, I moved to Australia to take up a head bartender role and immerse myself in a new culture.