Porto Alegre, Rio Grande do Sul, Brazil
GTM Engineer with a strong foundation in Revenue Operations, go-to-market systems design, and sales automation. I specialize in building and optimizing the tech stack that connects sales, marketing, finance, and service — turning fragmented tools into a cohesive, data-driven revenue engine. Currently based in Porto Alegre, Brazil, working remotely for US-based startups and RevOps consultancies. Experienced across the full GTM stack: Salesforce, HubSpot, Attio, LeanData, Clay, Apollo, Outreach, ZoomInfo, Instantly, HeyReach, Customer.io, N8N, Make, Zapier, Gong, PandaDoc, IronClad, DealHub.io, CPQ, Claude, Celigo, and NetSuite. I spent 4+ years as a Salesforce Consultant, Business Analyst, Product Owner, Administrator, and GTM Engineer & Revenue Operations practitioner — delivering projects across Sales Cloud, Service Cloud, Field Service, and Experience Cloud for 20+ clients across Agribusiness, Fintech, Footwear, Energy, Industry, Marketing, and Education. I was recognized with the 2023 Highlight Trophy for outstanding delivery and collaboration, and led a project selected as an official Salesforce success story, presented at the Salesforce event in Brazil. With a solid software engineering foundation, I have experience leading projects end-to-end — from requirements gathering and solution design to delivery — managing agile squads, building backlogs, and facilitating ceremonies including standups, sprint planning, reviews, and retrospectives. I also bring 15+ years in international business, software and hardware engineering at Digicon and Perto Group — living and working in Chile, Ecuador, Uruguay, Venezuela, and India, and leading cross-functional projects across the Americas, Europe, Africa, and Asia. That background shaped how I approach complexity: with structure, adaptability, and a bias toward execution. I thrive at the intersection of business strategy and technical execution: translating complex GTM requirements into practical, scalable systems that drive pipeline and revenue growth. "Salesforce Trailhead: Achieved Salesforce Trailhead All Star Ranger and Agentblazer Innovator status: www.salesforce.com/trailblazer/dcarvalho34"
GTM Engineer in Revenue Operations focused on designing, implementing, and improving go-to-market systems and processes for B2B SaaS startups. Specialized in integrating and managing the full GTM tech stack to support data flow, automation, and scalability across the revenue funnel — bridging sales, marketing, and finance with reliable, efficient systems. Tech Stack: CRM: Salesforce, HubSpot | Outbound & Prospecting: Outreach, Apollo, ZoomInfo | Data Enrichment & Automation: Clay, N8N, Make, Zapier | Marketing Automation: Customer.io | Contract & Document Management: PandaDoc, IronClad, Docusign | CPQ: PandaDoc, DealHub.io | Conversation Intelligence: Gong | RevOps: LeanData | iPaaS/Middleware: Celigo | ERP: NetSuite | Communication: Slack, Claude * Designed and implemented end-to-end GTM automation workflows, reducing manual data entry and increasing operational efficiency across the revenue funnel. * Built and maintained integrations between CRM, outbound, enrichment, and contract platforms — improving data consistency and system connectivity across the stack. * Translated business requirements from sales, marketing, and finance stakeholders into practical technical solutions with clear documentation and acceptance criteria. * Contributed to improved pipeline visibility and revenue reporting, enabling data-driven decision-making across GTM teams. * Supported process standardization and data quality initiatives, establishing repeatable workflows aligned with GTM strategy. * Delivered cross-functional solutions across 8+ B2B SaaS startup clients in the US and Europe market.
Salesforce specialist acting as GTM Engineer and Revenue Operations practitioner, advising customers on technical solutions and best practices across 20+ clients in Agribusiness, Fintech, Footwear, Energy, Industry, Marketing, and Education. Contributed to GTM and RevOps initiatives — designing go-to-market processes, automating workflows, and architecting CRM solutions aligned with sales, marketing, finance, and service operations. * Advised customers on technical solutions and best practices, tailoring strategies to each business context. * Performed requirements analysis and built detailed backlogs, epics, user stories, and acceptance criteria. * Acted as Salesforce Administrator and Product Owner — from platform customization and end-user training to product vision and value delivery. * Implemented GTM solutions using Salesforce native resources — configuration, automation, and integrations — leading validation and production deployment. * Conducted technical assessments and field visits for 20+ customers across multiple industries, identifying business pain points and designing tailored solutions. * Facilitated agile ceremonies (Daily, Sprint Planning, Sprint Review, Retrospective) with internal teams and customer stakeholders. * Proficient in Confluence, Azure DevOps, and Jira (backlog management, roadmaps, sprint management, KPIs). * Led integration projects between Salesforce and third-party systems (Totvs, SAP, VTEX, RD Station). Main Achievements: * Recognized with the 2023 Highlight Trophy for outstanding performance in delivery and collaboration. * Led a Salesforce project recognized by Salesforce Brazil as an official success story, presented at a Salesforce event in Brazil. * Delivered systems and business analysis for an omnichannel e-commerce project integrating VTEX and Salesforce. * Consistently acknowledged for high-quality delivery by strategic enterprise customers.
Progressively responsible roles over 20+ years in a leading Brazilian technology company (Digicon and Perto Group), culminating as International Business & Export Manager. Built a strong foundation in technical consulting, project management, and international business — leading projects across the Americas, Africa, Europe, and Asia, managing cross-functional teams and institutional presence globally. * Managed pre-sales, sales, post-sales, and export operations teams across global markets. * Developed new business and international projects, acting as technical and commercial interface between factory, engineering, directors, CEO, and customers. * Managed end-to-end international projects (scope, schedule, resources, risks, and quality). * Analyzed requirements and technical specifications, defined product pricing, optimized costs, and negotiated with suppliers. * Optimized export logistics processes, improving delivery efficiency and reducing costs. * Coordinated the Digicon Group factory interface in India, maintaining direct alignment with the local CEO. * Conducted extensive business trips and represented the company at 10+ international trade shows annually (Americas, Europe, Asia, Africa), leading meetings, technical-commercial visits, booth assembly, and institutional presence. Main Achievements: * Expanded operations and sales into new markets: Dominican Republic, El Salvador, Colombia, Bolivia, Peru, Paraguay, Argentina, and Nigeria. * Developed a sales and technical representative in Bolivia and engaged internal departments to deliver the automation of passenger boarding control at 3 airports using Digicon's dFlow solution — successfully implemented and became a benchmark for expansion to airports in Brazil and abroad. * Adapted and customized the product portfolio to meet internationalization requirements. * Built and developed new representatives across the Americas, Africa, and Europe, organizing technical visits to the Brazilian factory.
* Managed pre-sales and post-sales processes in the international market. * Managed end-to-end international projects (scope, schedule, resources, risks, and quality). * Acted as the technical liaison between the factory, engineering, directors, CEO, president, and customers. * Approval of hardware and software products, conducting internal and external technical audits. * Provided technical and commercial support to representatives, partners, and customers in multiple countries. * Managed international technical and logistics team. * Developed and delivered technical and commercial training sessions for internal teams, representatives, partners, and customers. * Compiled and presented executive reports to the CEO and directors. * Represented the company abroad for projects, events, and customer engagements in the Americas, Africa, Europe, and Asia. Main Achievements: * Managed the pre-sales process for POS equipment and software for a major bank in the Venezuela market. * Developed new business opportunities in Colombia for equipment and software solutions. * Developed and delivered commercial and technical training for a new product in Mexico. * Implemented product pilot plans in the United States and Malaysia. * Responsible for international trade shows and corporate events in the United States.
* Managed end-to-end international projects (scope, schedule, resources, risks, and quality). * Acted as the technical liaison between the factory, engineering, directors, CEO, president, and customers. * Approval of hardware and software products, conducting internal and external technical audits. * Provided technical support to international representatives, partners and customers. * Developed and trained internal teams and international representatives, and partners. * Managed international technical and logistics teams. * Reviewed and adapted technical product documentation. * Represented the company abroad for projects, events, and training across the Americas, Africa, Europe, and Asia. * Worked on long-term projects, including living in cities in Chile, Ecuador, Uruguay, Venezuela, and India. Main Achievements: * Received a merit award for services rendered in India. * Designed and delivered technical training programs for international customers. * Played a key role in major implementations in Ecuador, Chile, Venezuela, and India, residing in-country to structure local teams and implement technical improvements. * Developed a technical team in Brazil to provide remote and on-site support to global representatives, partners, and customers. * Identified and resolved critical engineering issues, ensuring product reliability and quality.
Corporate management role within Digicon Group, managing international business and export operations across Perto and Digicon. Digicon - www.digicon.com.br Perto and Perto India - www.perto.com.br