Didem DİKİLİTAŞ ÇİYNEKLİ

About

Specialties: Partner Relations, marketing, business development, EMV, Contactless Payment Systems, Strategic planning, Mathematics, CRM, ISO 9001:2000, Servqual, Database Marketing, SQL, Customer Retention, Data Mining, Portfolio Management, Credit Cards, Sybase IQ, Business Objects, Salesforce

Experience

• Certified Salesforce Consultant at Inspark Intelligent Business Solutions
  Aug 2022 - Present · 3 yrs 11 mos

• Project Manager at 360DRC LOYALTY MARKETING INC.
  Jun 2020 - Aug 2022 · 2 yrs 3 mos

• CRM Supervisor at Joker
  Sep 2018 - May 2020 · 1 yr 9 mos

• Yapı Kredi (7 yrs 4 mos)
  • Credit Cards Campaign Management Specialist
    Jul 2014 - Aug 2018 · 4 yrs 2 mos

  • Credit Cards Retention Program Specialist
    May 2011 - Jul 2014 · 3 yrs 3 mos

    * Identification of target mass for upsell/crossell campaigns and analyzing trends of customer portfolio regarding product use * Organizing and executing all marketing activities regarding Customer Portfolio * Establishing the connection between Marketing, Technology, Advertisement and Customer Relations Units for the campaigning activities * Application of customer based marketing activities * Customer portfolio campaigns management * Customer retention management * CRM analysis and strategy management * Datamining and Database marketing

• Smartsoft IT (3 yrs)
  • Business Development and Partner Relations Specialist
    Dec 2009 - May 2011 · 1 yr 6 mos

    Relationship development with business and solution partners, Establishing strategic partnership, Joint product development with business and solution partners, Organizing marketing events and activities with business and solution partners, Planning annual sales cycle and activities with partners, Making and organizing of partner trainings. Participation to strategic planning committee

  • Sales&Marketing Specialist
    Jun 2008 - Dec 2009 · 1 yr 7 mos

    Competitor analysis Corporate profile and documentation Organizing events (fairs, conferences, workshops, etc.) Domestic and International Customer Relationship Management PR operations (e-bulletins, corporate visuals, branding etc.) Domestic and International membership of the associations Planning of customer and partner visits