Franklin, Wisconsin, United States
Vice President of operations and sales. Twenty-six years of creative leadership in a maximum-security information/ technology protection company that operates 24x7, 365 days a year. A record of delivering enhanced service and productivity, exceeding sales expectations, streamlined operations, and customer service satisfaction. • Quality and Productivity Improvement • Staffing and Management Development • Sales and company growth • Strategic and Business Planning • Team Building and Leadership • Cost Management • Capital and Expense Budgeting • Customer Service and Satisfaction • Service Level Agreements • Data Security and Compliance • Vendor Partnership • Project Management • Business Continuity Planning • RFP, and Proposal Review • Contract Bargaining/Negotiations • Facilities Management
Vice President of sales and operations Implementation of a new division and manage all activities of the new business unit including sales, service and support areas, vault operations, production / data control, transportation, security, disaster recovery / contingency planning, facilities planning and maintenance – HVAC requirements, UPS/Generators, physical security and fire detection/suppression systems. Provide project management of select strategic projects. Hire staff to fulfill needs of the new growing division. Create and maintain Service Level Agreements (SLA’s), prepare monthly sales and billing reports on service delivery and vault storage results. Implemented security standards and policies to protect client information, associates, company proprietary information, equipment and facilities.