Antipolo, Calabarzon, Philippines
A graduate of the Polytechnic University of the Philippines with a Bachelor of Science in Business Administration (Human Resource Development Management). Worked as a Human Resources Associate Consultant at CGI, where responsibilities included global HR service delivery, documentation control, and ensuring data confidentiality. Adept at supporting HR-related queries and optimizing service delivery processes. Contributed to the enhancement of HR operations, partnering with global teams to resolve member and manager queries while maintaining high confidentiality standards. Motivated to align HR strategies with organizational culture and support diverse teams with an inclusive approach. Committed to leveraging expertise in HR management to foster collaboration and optimize service delivery.
Functioned as the First point of contact for cases raised by the members and/or managers via call or HR Service Center. Appropriately categorize, prioritize, assign and escalate cases to the correct provider group. Assisting, where possible, in resolving HR related queries from members/managers/non-members. Ensuring that set objectives are met as defined on the agreed performance metrics. Gathering relevant detailed information regarding the queries. Ensuring that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies. Deliver Global Human Resource Management services on the assigned agreed processes to CGI members around the world. Provide support on investigating service delivery issues.
• Assisted in the onboarding process for new employees, ensuring a smooth transition into the company culture. • Coordinated various training sessions and seminars, enhancing employee skills and engagement. • Managed administrative tasks and timekeeping functions, improving operational efficiency. • Served as Deputy Document Controller, streamlining document management processes for the organization.