Manila, National Capital Region, Philippines
With over a decade of combined expertise in sales, customer service, and account management, I specialize in providing a customer-centric approach that focuses on understanding client needs, delivering proactive support, and ensuring successful outcomes. At Telzio, I excelled as both a Business Development Representative and Sales Account Executive, building strong client relationships and surpassing my sales targets by over 100% in Q1 2024. This dynamic role allowed me to showcase my expertise in sales and account management, ensuring client satisfaction even after onboarding. During my tenure at RingCentral, I managed and expanded hundreds of business accounts, focusing on small to medium-sized enterprises acquired through our partners. I facilitated business reviews, identified sales opportunities, and provided tailored recommendations through proactive outreach, consistently achieving my goals throughout 2023. My proactive approach and ability to anticipate and address client needs have been key drivers of my success. I am thrilled to bring my extensive experience back to RingCentral as SMB Expansion Account Executive, where I am excited to contribute to the team's success and continue my professional growth.
RingCentral, Inc. provides businesses with different cloud-based business communications solutions including message, video, phone and contact center services Partners Account Executive - responsible for supporting the book of accounts signed up through RingCentral partners/resellers. Point of contact for any post-sales-related concerns, handles queries, changes, or any issues. This helps RingCentral partners/resellers grow their revenue faster by focusing on uncovering sales opportunities. Midmarket Business Account Coordinator - responsible for managing small to medium business accounts identified by the internal system to be part of the midmarket - enterprise segment. Assisting billing, tech, and other queries from customers. Inbound-outbound prospecting and qualifying opportunities through existing business. GSP Account Manager - focused on managing accounts from global service providers specific to AT&T. Conducts quarterly business account review to ensure, clients are maximizing the full potential of their services through basic training or demos, also liaise with the right teams to address customer's concerns
Responsible for day to day activities of team members. Supervising, coaching, training and developing each team members which helps one section of the company. Dealing with escalations from first line agents without deviating from company's established procedures.