Philippines
Excellent analytical, problem solving and communication skills. Proven ability to collaborate and build strong relationships across an organization. Ability to quickly absorb new technologies and features. Strong desire for continuous improvement. Strong interpersonal, analytical, problem-solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making, and conflict-resolutions skills. Ability to lead/ participate in multiple projects simultaneosly.
Implementation and support of SAP Ariba modules including Sourcing, Procurement, Contract Management, and Supplier Lifecycle Management (SLP) to streamline procurement operations. Gathers and analyze business requirements, translating them into functional specifications aligned with SAP best practices. Collaborated with cross-functional teams—Procurement, Finance, IT, and Vendors—to ensure smooth system adoption and efficient process flow. Conducts UAT (User Acceptance Testing), prepares documentation, and delivers end-user training sessions to drive successful deployment and user engagement. Supports ongoing system enhancements, troubleshooting, and performance optimization, maintaining system reliability and compliance. Work closely with global stakeholders to implement Ariba Network Supplier Enablement and strengthen supplier collaboration. Creates presentation materials and discuss it with prospect clients as part of pre-sales activities.
Provide expert Level 2 (L2) support for SAP Material Management (MM) and its sub-modules, ensuring system functionality and resolving technical issues efficiently. Manage user roles, assess access requirements, and create or update user accounts to ensure proper system access and security. Analyze and troubleshoot issues raised via service desk tickets, offering timely resolutions and maintaining high user satisfaction. Conduct standard system configurations and implement enhancements per client requests, aligning with business processes and best practices. Develop comprehensive documentation for business requirements, ensuring clarity and accessibility for end-users and technical teams. Perform various types of testing, including unit, integration, and regression, to ensure the functionality and stability of the system. Collaborate cross-functionally with SAP team members (e.g., ABAP developers, functional consultants) to diagnose, resolve, and prevent technical issues, enhancing system performance.
Serve as a Functional Tester/QA Analyst for SAP Ariba modules (Supplier Lifecycle Performance, Sourcing, Contract Management, Ariba Supplier Network, and Supply Chain Collaboration), and integrated systems (MM, EWM, FI, CO). Collaborate with team members to troubleshoot, analyze, and resolve technical issues, ensuring timely resolution of system deficiencies. Identify risks and dependencies during testing phases, ensuring potential issues are addressed proactively. Develop detailed test scenarios and test scripts based on functional requirements to validate system functionality and performance. Execute various stages of testing (Regression, System Integration) using both manual and automated methods to ensure system functionality. Assist users with User Acceptance Testing (UAT) activities, providing guidance and support. Coordinate directly with developers to resolve issues and ensure seamless integration of new features. Provide Hypercare support, addressing issues and concerns post-implementation to ensure system stability.
• Serve as System Administrator and Subject Matter Expert in SAP Ariba and the PTO processes. • Assist with developing and recommending implementation strategies that enhance and integrate procure-to-order processes across multiple stakeholders and applications. • Assist with the development of requirements/use cases, architect and configure the technical solution, prepare demonstrations and prototype systems, perform unit testing, and assisting end users in UAT activities • Collaborate with team members to troubleshoot, analyze, detect, identify, and correct technical problems and deficiencies in a timely manner • Provide production support L2 related to system issues • Assist the change management and communication team with developing and updating training materials, user manuals and other training documentation to support releases with new functionality that impact business processes. • Analyze and resolve technical issues; submit system enhancement requests for consideration; test system functionally enhancements and determine impact to current system and business processes • Generate daily and monthly reports as requested by clients
• Provide information to address inquiries regarding products and services; deal with, assist and help resolve any customer complaints. • Attract potential customers by answering product and service questions; suggesting information about other products and services. • Open customer accounts by recording account information. • Maintain customer records by updating account information. • Resolve product or service problems by clarifying the customer's complaint. • Determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow-up to ensure resolution. • Recommend potential product or service to management by collecting customer information and analyzing customer needs. • Prepare product or service reports by collecting and analyzing customer information. • Contribute to team effort by accomplishing related results as needed.
Provide secretarial and administrative support assistance; • Assist administration personnel in maintaining, ordering and distributing office supplies as needed. • Assist clerical and subordinate administration personnel for any clerical job and administrative tasks. • Assist customers or clients for services and company products information. • Assist company personnel staff in visiting other branches of Toyota dealers for monitoring, auditing and checking of daily operations status.