Washington DC-Baltimore Area
~ coming soon! ~
- Improved digital experiences for websites and mobile apps by collaborating with cross-disciplinary teams to write, test, and implement content - Increased user engagement by conducting and synthesizing research (card sorting, A/B testing, live interviews) to inform accessible design - Actively contributed to weekly critiques, offering and receiving feedback from writers and designers to refine project outcomes - Spearheaded a two-month strategic content initiative for Dairy Queen, leading app store content creation and workshops, driving the app to #1 in April 2023
- Refined 5-7 articles per issue, ensuring AP style compliance and grammatical accuracy while preserving each writer’s unique voice - Boosted readership by 30% in six months by developing and executing a targeted publishing strategy - Mentored three junior writers, cultivating their copywriting and leadership skills through personalized guidance - Managed a team Google Calendar and schedule to meet strict editing and publishing deadlines
- Develop, create, and edit technical documentation by interviewing client representatives, employee points of contact, and users. - Work closely with Service Management Team to collaborate on the development, writing, and editing of technical documents. - Edit, proofread, and provide constructive feedback on documents written by co-writers. - Research and compile client information into CBT (Computer Based Training) presentations for employees. - Simplify and summarize existing documents to inform employees of document location and purpose. - Improve and gain proficiency in ServiceNow and IT service management good practices through maintaining professionalism and ensuring the safety of information within systems
- Contributed to designing, writing, testing, and improving content for Electrify America’s Apple CarPlay and Android Auto integration project using Figma - Collaborated with designers, engineers, and researchers to identify problems within existing content and brainstormed solutions - Provided and solicited feedback to and from content design team members and peers across different disciplines - Studied UX writing independently by participating in an ongoing UX writing challenge hosted by the UX Collective