San Francisco Bay Area
Clarinet helps organizations build AI fluency, strategy, capability, and confidence across teams so AI becomes a lasting advantage for your business. Our approach is practical, current, and tailored to your context, ensuring immediate impact, ROI, and long-term capability. Learn more at clarinet.io. I cofounded Clarinet because deep ROI comes from empowering teams to make smart AI decisions daily, not just launching cool tech. After partnering with dozens of companies and thousands of leaders, that hypothesis is proving true. Over 20+ years, I've focused on helping people and organizations grow: training 100,000+ professionals across 1,200+ companies, leading teams through complex transformations from New York to Shanghai to San Francisco, and most recently scaling LifeLabs Learning from 8 employees to 200+ and a nine-figure exit as Head of Product & Delivery. These days you'll find me speaking at conferences, writing about human-AI collaboration, and learning with researchers from UC Berkeley, McKinsey, and the UN. When I'm not thinking about AI strategy and behavior change, I'm strategizing about getting my kids to do their chores. My philosophy? Curiosity is a muscle, humor builds bridges, and the best transformations happen when we combine strategic thinking with human wisdom. Want to talk AI transformation? Please reach out!
We're developing a novel approach for AI capability expansion in organizations. Working with a brilliant team including leaders from McKinsey's Noble Intelligence, Fortune 100 companies, L&D pioneers, and experienced entrepreneurs to help humans thrive in the age of AI. Stay tuned for more.
Over the course of the certification: - Evaluated AI’s current capabilities and applications and its future potential - Applied strategies to leverage generative AI models and simulations for prediction - Discussed best practice to organize and manage successful artificial intelligence application projects - Learned to "speak AI" to communicate effectively with technical teams and colleagues - Heard from experts on how to avoid pitfalls associated with these new technologies
Drove strategic initiatives. Collaborated with senior leaders on high-priority projects including: piloting innovative learning assessments, supporting a 150% hiring surge, and enhancing accessibility and appeal of our educational products to appeal to a broader audience. Pioneered the strategic application of AI within the Product Marketing domain to streamline data analysis, market research, and the creation of educational content. Fostered a team culture of innovation and safety. Worked directly with leaders and team members in Marketing, Sales, Product, and Education Services to facilitate recovery and enhanced cross-functional collaboration following a period of organizational upheaval. Led event strategy and execution. Worked with senior stakeholders to update our event strategy to maximize impact while significantly reducing costs. Delivered high-impact experiences. Worked with experts to develop and deliver dynamic educational content to parents, educators, and school leaders to boost learner and brand engagement.
Providing customized solutions to address the leadership, learning, and development needs of clients. Services offered include program design, virtual content creation, process optimization, career coaching, and workshop facilitation. Past projects: - Business strategy and curriculum design advisor for The Healthcare Navigation Project. - Executive coach for the CEO of the World Cares Center. - Developed custom e-learning modules for FreshDirect - Co-created a cross-company mentorship program for a billion-dollar venture capitol fund. - Coached individual clients through successful career transitions - from the job search phase through to successful employee. I help teams and leaders achieve their goals. My speciality is helping people convert vision into pragmatic, sustainable business solutions. I believe the world of work can be people-positive and profitable at the same time. We might even have some fun too. Current projects:
LifeLabs Learning was the go-to leadership skills accelerator for 1,800+ innovative companies around the globe. The focus was training managers and teams in ‘tipping point skills’ — small changes that make a big impact on performance and engagement — and help weave them into the fabric of company culture. Learning experiences were short, fun, science-backed, and immediately practical and could be delivered live, virtually, or asynchronously. As Head of Learning Experience Design, I: Served on the executive leadership team, helping make decisions about overall company strategy, systems, and culture during periods of economic instability and through a successful acquisition process. Spearheaded change management efforts and co-authored many company-wide communications. Defined and drove a learning experience product vision that aligned with the impact, brand identity, client satisfaction, and revenue goals of the organization. Lead projects that expanded our product menu by 20% and introduced our first digital, asynchronous learning offerings. Built and led a diverse LXD team that took over from the founders and included responsibilities ranging from product marketing to learning content design. Empowered employees and championed changes that significantly increased the accessibility, transparency, and cultural inclusiveness of our products and learning content creation processes. Scaled the learning content creation team, systems, and infrastructure to support product growth and improvement as our company size and client portfolio doubled without expanding the LXD team headcount.
Served on the executive leadership team, helping make decisions about overall company strategy, systems, and culture through COVID volatility and during a period of rapid business expansion. Spearheaded change management efforts and co-authored many company-wide communications. Lead the hiring, training, performance, and ongoing development processes of an 80-person facilitation team. This included building and coaching a management team and creating systems which allowed us to scale rapidly while maintaining high client and employee satisfaction. Grew the team 250% in 12 months - from 14 to more than 80 facilitators and managers. Maintained 96% team engagement, 98% employee retention, and 99% performance metrics through and after that growth period. Set goals and strategy to ensure high-quality delivery of services - this included delivering over 10,000 workshops to more than 1000 clients on 30+ topics with workshop satisfaction exceeding 95% and clients citing satisfaction with facilitation as a leading driver of NPS. Radically increased the diversity of the team across all dimensions by working with diverse employees and championing systemic changes in hiring, performance, and employee support. We went from less than 10% of the facilitation team representing minority identities to more than 65% representing minority identities in less than a year.
Established systems and processes to scale client success and long-term client retention. This included creating the first customer journey maps, guides to evaluating client needs, and training on techniques to expand client bookings year over year. These changes contributed to 70% of business being generated by returning clients over that 2-year period. Collaborated with the product team to develop product offerings and positioning that would lead to larger bookings and more impactful learning outcomes. The result of these changes were a 3x increase in average deal size within 12 months of launch. Worked closely with the sales, product, and finance functions to create scheduling, pricing, and customization policies that would allow our products to scale as we expanded into different company sizes, industries, and geographies. Created resources, experiences, and communities which empowered clients to gain buy-in, launch, and measure the success of their learning and development programs. These resources contributed to NPS ratings of 65+ for client support. Presented at over 20 business generating events per year, maintained a portfolio of 80+ clients, and served as an on-demand facilitator for experimental products, custom offerings, and last-minute coverage.