San Francisco Bay Area
I lead large-scale programs across billing, payments, and financial data systems. My work focuses on improving data integrity, modernizing identity and account architectures, and building reliable, compliant workflows that reduce manual effort at scale. I specialize in aligning engineering, finance, legal, product, and operations teams to deliver multi-quarter initiatives with clarity and predictable execution. I’m passionate about designing durable systems that minimize ambiguity, improve financial correctness, and support enterprise-scale growth.
Lead large-scale, cross-functional programs across Billing, Payments, Finance, Engineering, Legal, and CX. Focus on revenue data integrity, workflow automation, compliance-driven system improvements, and end-to-end program execution for enterprise-scale financial systems. Key Achievements: • Modernized billing identity and account hierarchy systems, improving entitlement accuracy and reducing billing inconsistencies. Delivered with zero major regressions, removing 22K+ support cases/year and eliminating 1.3M+ customer-effort hours. • Redesigned a dynamic billing threshold workflow that adjusts charges based on credit exposure and payment history. Introduced validation logic, guardrails, and monitoring — preventing 240+ high-severity escalations. • Implemented automated refund and billing-adjustment processes, reducing manual effort by 200K+ hours and improving customer-resolution time by 70–90%. • Built platform-wide launch governance frameworks, defining readiness criteria, defect thresholds, and monitoring guidelines. Reduced regression defects by 40% and increased release reliability. • Improved financial data integrity and audit readiness through standardized validation logic, stronger upstream/downstream data ownership, and tighter coordination with Finance Analytics and Billing Engineering.
Billing, Payments & Admin Center Platforms (200K+ enterprise customers) • Led multi-year delivery of Self-Serve Invoicing (SSI), Threshold Billing, and Admin Center migration; reduced 100K+ cases and 12M employee hours annually by enabling customer self-serve capabilities. • Identified architecture gaps between platforms preventing payment flow defects. • Directed launch governance, dependency mapping, and cutover plans across Eng, DS, Finance, and Support. • Implemented CSP automation replacing 600+ manual Jira workflows monthly. • Built technical roadmaps for 17+ platform programs; clarified system boundaries, integration assumptions, and failure‑mode risks. • Drove EODB (Ease of Doing Business) initiative—influencing 10 of LinkedIn’s top 20 product fixes in FY24. • Awards: LinkedIn Fixer Award + Defender Award (FY25).
- Providing marketing insights, automated reporting, and reusable dashboard solutions to clients as Tableau SME; experienced in industries including Telecommunication, Entertainment, Beverages across APAC, North America, and LATAM. - Training/mentoring with internal resources in growing Accenture Data Visualization team - Participating in Accenture Internal Marketing to assist internal teams in adapting Accenture best practices/products; experienced in in-person bootcamp coordination across EMEA, North America, and APAC
- Manage full delivery cycle for gaming features that drive user engagement and monetization; oversees project management, functional designs, and performance analysis. - Leverage Facebook APIs as part of in-game features to increase user traffic and to create two-way traffic between mobile and social network platforms. - Extend responsibility to design and manage the internal content management system and email marketing tools. - Coordinate project scheduling, estimations, and maintenance with engineering, quality assurance, design, game studios, advertisements and external parties such as Facebook. - Enhance product quality base on analysis of users' behavior by using complex SQL, Google Analytics, and Tableau - Utilize skills of complex SQL to assist viral email marketing process to become an ongoing process
- Utilize professional skills in SQL and Excel to provide detailed and technical analysis - Use effective communication skills to facilitate client meetings - Create value adding solutions, designs, and data analysis documentations
Gained knowledge in investigation of contractors' manufacturing process with conducting regular sessions Gained knowledge in project plan developing process by using Microsoft Project