Vaughan, Ontario, Canada
With over 20 years of professional experience, including 4+ years as a Staff Scheduling Assistant at Mackenzie Health, I focus on workforce coordination and timekeeping. Collaborating with department leaders, HR, and Payroll, I specialize in preparing and maintaining schedules, resolving timekeeping discrepancies, and ensuring compliance with the Employment Standards Act, Union Collective Agreements (OPSEU), and Occupational Health and Safety policies. At Mackenzie Health, I act as the primary point of contact for scheduling inquiries, providing seamless communication between employees and managers while addressing staffing needs due to absences or other circumstances. Leveraging my expertise in Kronos Timekeeping, UKG, Workforce ESP, and Microsoft Office applications, I strive to support operational efficiency and effective workforce management aligning with the organization's commitment to exceptional patient care.
• Prepared and maintained master schedules, relief lines, and daily assignments for multiple departments at Mackenzie Health. • Coordinated staff replacements due to various absences, ensuring seamless operations. • Acted as the primary contact for scheduling inquiries, facilitating effective communication between employees and management. • Collaborating with HR and Payroll to ensure timekeeping accuracy and compliance with relevant regulations.
Completed 8 week training program but then was seconded to CSSO to help out leading to a permanent position there.
• Prepared unit dose vaccines and ensured their distribution within the COVID-19 vaccination clinic. • Adhered to aseptic medication preparation procedures and maintained appropriate garbing standards. • Managed inventory and reconciliation records for effective COVID-19 vaccine management. • Registered and checked in patients to facilitate their vaccination process.
· Counted, measured, and compounded medications following standard procedures. · Processed over 200+ prescriptions per day in a busy retail pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction. · Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. · Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments. · Maintained proper drug storage procedures, registries, and records for controlled drugs. · Communicated with patients to verify medication dosages and refill authorizations. · Located and measured medications according to prescription information, making modifications as instructed by pharmacists. • Responsible for orientation and training of new Pharmacy Technicians/Assistants upon hire.
• Monitored medication stock ordering to ensure efficient inventory management and reduced overhead costs. • Assisted pharmacists in resolving prescription issues and addressing customer inquiries to enhance pharmacy operations. • Recommended generic alternatives to patients, helping them minimize medical expenses. • Processed third-party insurance billing and reconciliations, ensuring accurate patient transactions.