La Puente, California, United States
- Oversee end-to-end receiving operations for incoming shipments, conducting comprehensive inventory audits to verify quantities, resolve discrepancies, and document damaged or missing merchandise, while coordinating product organization, pricing, and preparation for seamless integration into retail floor displays and backend inventory systems. - Manage and maintain e-commerce inventory systems for 5,000+ items while overseeing structured weekly product launches and restocks under a consistent release schedule to ensure timely product visibility and sustained customer engagement. - Support purchasing operations by conducting vendor research, sourcing and evaluating potential products, and identifying new merchandise opportunities aligned with business objectives and customer demand, while assisting in ongoing vendor relationship management through consistent communication and coordination with wholesale partners and suppliers. - Assist in onboarding and training new team members by introducing storefront procedures, operational workflows, and daily systems to support successful integration.
- Conduct research for various projects, compiling and analyzing data to support decision-making processes. - Assist in the development and execution of project plans, timelines, and deliverables. - Provide direct support to managers with various tasks, projects, and administrative duties as needed. - Manage office documentation, filing systems, and record-keeping to ensure easy access to important information. - Organize and maintain common areas, including meeting rooms and break areas, to promote a productive work environment.
• Provide friendly and efficient customer service, handling any customer issues or complaints that may arise during shift. • Assist in training new team members, providing guidance on operational procedures, customer service, and product preparation. • Monitor inventory level of ingredients and supplies, communicating with management to restock as needed. • Ensure all products meet shop’s quality standards, conducting regular checks to maintain consistency.
- Skillfully prepared and crafted a variety of boba beverages, ensuring consistency in taste and presentation. - Provided excellent customer service by engaging with customers, taking orders, and offering recommendations based on individual preferences. - Communicated effectively with the team to coordinate tasks such as restocking supplies, cleaning equipment, and handling cash transactions.
Active within the following committees: 1) Scholarship & Awards Committee - Searched for scholarship opportunities to provide to brothers - Co-hosted study sessions for brothers 2) Recruitment Committee - Assisted with recruitment events by serving specific roles, such as being a guide. - Recruited potential prospects by educating them about what Delta Sigma Pi is about
• Allocated a $2.9k budget towards planning a seniors’ recognition event and providing study resources for brothers. • Promoted scholarships and grade recognition to foster scholastic achievement within the chapter. • Applied for all awards to promote chapter recognition within the International Fraternity and won three regional awards and two provincial awards, including Outstanding Collegiate Chapter.
•Formerly One Zo Boba West Covina (Rebranding during November) •Compiled inventory supplies weekly to maintain accurate account of restock •Trained 5+ team members with positive reinforcement and respectful, encouraging coaching •Provided approximately 20+ prompt responses to Yelp reviews maintaining positive customer relations •Sustained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns •Delegated daily tasks, addressed employee questions, and resolved scheduling issues
•Processed POS transactions, including checks, cash and credit purchases or refunds •Managed 30+ customers daily by answering questions and fulfilling requests •Learned every menu preparation to meet all customer needs •Educated customers on promotions to enhance sales and build positive relations •Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance •Reconciled cash drawer at start and end of each shift, accounting for errors and solving discrepancies