Seattle, Washington, United States
Diana Tram Nguyen (she/her) is proudly Vietnamese American. Diana joined Microsoft via the SI Partner Success team and is familiar with Microsoft through her years of management consulting at The Spur Group. She specializes in strategic program management and business operations with a proven ability to operate at a fast-pace and navigate through ambiguous work environments in order to plan, execute, and manage multiple projects within the tech industry. She earned a B.A. in Business Administration with a duel concentration in Marketing and Information Systems from Foster at UW – Go Dawgs! With a desire to empower employees, partners, and customers to leverage and accelerate their digital transformation, throughout her professional experience she’s driven strategy for and executing building communities across Microsoft; both cross-collaboratively among business groups, with partners and for customers. A few past projects include: CSP Yammer and MPC migration; Microsoft Partner Influencers, IAMCP and The WIT Network ROB; digital transformation for Partner and Field Readiness within the BA&GI Partner Ecosystem; Dynamics Migration Program CRM expansion; and most recently, helped stand up an Academic Research Community for the US Sub in EDU Sales. Diana is passionate about community building, is partner-oriented, and focused on customer success. Her professional and educational background lend in experience to building communities and is looking forward to defining and implementing strategy for lasting impact. Her interests include mentorship and pro bono opportunities where she can leverage her skillsets to drive significant impact to help uplift women of color and underserved communities.
I lead partner go-to-market strategy for Dynamics 365 Contact Center and Customer Service at Microsoft, helping the global Systems Integrator and partner ecosystem build, scale, and monetize AI-powered service and contact center practices. My work spans partner strategy and readiness: · Driving targeted CCaaS partner motions on joint pipeline, skilling and training, and amplifying customer success · Standing up the CCaaS Partner Community as the connective tissue between Microsoft Engineering and our partner ecosystem · Landing the first Dynamics 365 Contact Center certification (AB-250), beta launched May 28, 2026, with GA expected July 2026 · Driving CCaaS and Customer Service adoption under Solutions Partner for Business Applications and Service Specialization · Partnering with the Microsoft Partner Evidence team to publish Partner Success Stories, including the first FY26 D365 Contact Center story with Capgemini × Municipality of Alkmaar (partner.microsoft.com) · Representing the D365 CCaaS and Customer Service partner voice to share GTM and enablement resources at marquee Microsoft events including Ignite, Partner Advisory Council, Inner Circle, and DynamicsCon I partner deeply across Microsoft Engineering, Field, GBB, FastTrack, and Partner Programs, and across our partner ecosystem, to turn AI for customer experience into real business outcomes for our partners and their customers.
Global Microsoft Fabric Partner Ecosystem Lead, breadth motions Microsoft Fabric Partner Team, Azure Data engineering org - Lead strategy for Microsoft Fabric Partner Community - Build Microsoft Fabric SI partner ecosystem globally - Enable partners with resources, business opportunities, and connection with engineering PMs to build their practice on Microsoft Fabric, including Power BI - Support partners to align with the Microsoft AI Cloud Partner Program, including Solutions Partner designations, Azure specializations, Microsoft certifications, Fabric partner resources, and much more
Global Microsoft Fabric Partner Ecosystem Lead: breadth Microsoft Fabric Partner Team, Azure Data engineering org - Responsible for breadth partner motions including Fabric Partner Community, Analytics specializations, and Analytics XIAD workshops - Co-led efforts for public preview of Microsoft Fabric with partners and MVPs - Supported GA launch of Microsoft Fabric November 2023 including partner website, partner blogs, etc. - Led comms messaging (website, to-partner email, Partner Center notifications, etc.) and collaborated cross-org to launch the Business Intelligence specialization - Amplified new Fabric Analytics Engineer Associate certification with partner communities
Global Power BI Partner Program Lead SI Partner Success Team, Business Applications and Platform engineering org - Evolved the Power BI Partner Program to align with the vision of Power BI and Azure Synapse Analytics - Grew the Business Intelligence Partner Program from 1,300 partners to 1,600 partners in one year - Collaborated cross-org to launch the Business Intelligence specialization - Amplified new Power BI Data Analyst Associate certification with partner communities - Co-led efforts for private preview of Microsoft Fabric with partners and MVPs
Renewed support for Director Specialist US EDU STU for the Microsoft US Sub EDU Sales and cross-org v-team. The focus of this work will be two-fold, with cross-organization project and program management to support defining a strategic approach for Azure for research in the academic community. • Lead program management for Microsoft US Sub EDU Sales and cross-org v-team through strategy ideation and business process improvement • Provided cross-functional team leadership, project management, and content development support • Fostered internal relationship building through Community Consultant Ambassadorship and cross-team mentorship program
Supporting Director Specialist US EDU STU for the Microsoft US Sub EDU Sales and cross-org v-team. This project is both modeled on, and a continuation of, the NIH STRIDES marketing program. The focus of this work will be two-fold, with cross-organization project and program management to support defining a strategic approach for Azure for research in the academic community. • Lead program management for Microsoft US Sub EDU Sales and cross-org v-team through strategy ideation and business process improvement • Provided cross-functional team leadership, project management, and content development support • Fostered internal relationship building through Community Consultant Ambassadorship and cross-team mentorship program
Assisted the Partner Ecosystem Lead of the Microsoft BA&GI Partner Ecosystem Team and worked cross-collaboratively with PMMs to support cross-team priorities: • Pre-Sales Partner Activity: Engaged with business stakeholders across teams to align Business Application pre-sales partner-driven activities/workshops to a telemetry-based digital experience platform via Microsoft Cloud Accelerator Platform (MCAP). • To-Partner Digital Marketing: Contributed to creation of comprehensive strategy for an always-on, connected partner digital experience in order to improve field and partner readiness and engagement. Streamlined Academy Live/Run Studios webinar intake process to drive creation of webinars through EventBuilder registration pages and hosted on Teams Live Events platform and uploaded to MPN and Transform. • non-MOC Content and Training: Collaborated across org to provide PMO support and drive progress in preparing and delivering content for non-Microsoft Official Curriculum to hand over to OCP for execution. • Dynamics 365 Marketing Churn Partner Approach: Supported updates to deck framework and design.
Specialized in sales, trade marketing, and category management research and recruitment for clients, ranging from startup to Fortune 500 companies, to source and offer qualified talent, ranging from manager to executive level, and guide through interview processes by: o Discovering creative new candidate pools o Updating current database of +145,000 individuals and contributed 1,050 new candidates o Providing support in creating job descriptions and copyediting resumes o Partnered with 24 clients and assisted in 38 job searches
Aided General Manager with strategic planning for upcoming events and financial analysis; weekly sales, profit, and labor reports, monthly inventory reports. Trained staff members and prepared staff members for food exam. Updated policies, procedures, and website content. Provided outstanding knowledge of food and drinks. Offered exceptional customer service ensuring optimal dining experience.