Melbourne, Victoria, Australia
Head of Latitude’s Debt Sale and Insolvencies program, driving the risk, product and commercial strategy across Australia and New Zealand. Proven success in optimizing procurement, governance and contract negotiations to enhance profitability, mitigate risks and ensure commercial resilience. • Designed and launched Debt Sale products, optimising GTM strategy through structured tenders and strategic partnerships. • Developed and owned partnerships with Debt Buyers, Contingent Collections Agencies, Consultants and internal senior stakeholders to enhance Latitude’s collections program - providing oversight of third-party vendor relationships across the full lifecycle, including due diligence, RFP/tender processes, audits, contract negotiations, performance management, and exit planning, ensuring alignment with risk, commercial, and regulatory expectations. • Developed and embedded risk governance frameworks, shaping policies that influence credit risk, compliance, regulatory obligations, and enterprise risk management • Drive strategic and technical leadership across Collections and Loss Recoveries transformation initiatives, focusing on data-driven segmentation, treatment design, and operational effectiveness. • Executive level stakeholder management - Extensive involvement and collaboration with cross-functional businesses across Credit Risk, Operations, Legal, Regulatory & Remediation, Product and Finance.
· Led the development and execution of Latitude’s A&NZ fraud prevention and detection risk strategy across Identity, Application and Transaction Fraud for Credit Cards, White-Label, Personal Loans, and Motor Loans. · Led a highly specialised and dynamic team of risk and data analysts, delivering strategic insights to enhance fraud controls, optimise system performance, and uplift analytics maturity. · Trusted fraud advisor to cross-functional teams and retail partners, guiding key initiatives across transformation, new product and channel design, regulatory and audit reviews, and operational change. · Designed and refined fraud detection strategies using advanced analytics and customer segmentation, improving decision accuracy, rule effectiveness, and operational efficiency. · Championed a proactive approach to fraud risk and governance, collaborating with internal stakeholders to align detection capabilities with enterprise risk appetite and compliance frameworks.