Bellevue, Washington, United States
I am innovative, open-minded, and eager to learn. Have over 7+ years in Enteprise IT support and business operations managing internal IT infrastructure in corporate environments
Creating and resolving request in JIRA Ticketing System Update the internal knowledge base with solutions Administrating device management with JAMF Set up user and group provisioning in Okta and LDAP Set up new hire workstation; monitor, desk phone, keyboard, and mouse Ordering laptop, adapters, and other hardware with vendors: CDW and Amazon Provide front line technical support for Mac System administrator for Atlassian, Slack, Office 365, and Google Suite Communicate and work with Apple Care on hardware repairs