Everett, Washington, United States
Versatile and collaborative professional with a strong balance of teamwork and independent initiative. Dedicated to fostering a supportive environment while continuously seeking opportunities to learn and grow from peers. Open to constructive feedback to enhance productivity and efficiency. Known for a compassionate approach and meticulous attention to detail, consistently meeting deadlines and effectively prioritizing tasks.
Senior Computer Specialist in the Business, Innovation & Technology Department; Supporting Building Services Department Lead custodial technology planning and system analysis, ensuring Building Services uses current, efficient hardware, software, and security practices. Provide expert-level technical support, including system administration, software installation, mobile device support, account management, and on‑site consulting for staff. Manage service requests, inventory, and system monitoring while coordinating purchases, identifying risks, and ensuring timely resolution—including occasional emergency after-hours response.
Provides day-to-day white glove technical support for Boeing Executives & Office Administrators remote or on-site; diagnose issues, give solutions/alternatives, and follow-up to ensure no other issues Communicative with clients; demonstrating high customer-service professionalism, ability to troubleshoot issues over the phone, IM, and on-site, and is able to stay calm under pressure and reassure clients through empathetic means Hosts high profile meetings, provides detailed documentation/reports issues for other executive computing technicians, and ensure to update the information when followed through
Answering emails, providing remote and on-premise technical support & help for staff, faculty, and parents for all locations (Seattle & New York Gersh Academy Locations) Managing technology inventory (documenting, disposing, and repaired technology) Experience with Service Desk Plus ticketing system, documenting troubleshooting and solutions Created instructional documentation for IT Staff and End-users Installed in-place upgrades, ensured installing and upgrading software, implement file-backups, and configuring systems and applications on Windows 7, 8, 8.1, 10 OS Worked in Microsoft Azure AD, Windows Server to create or update user base, add devices on the domain, and add group policy to users and computers Worked Office 365 Admin, Microsoft Exchange to create or update user base, add employees and students onto the domain, and change or create group policies
Technology consultant and analyzed technological standpoint to improve the efficiency of workplace and business Worked on Cisco router and switch hardware for server configuration on Linux OS
Answering phone calls and providing remote and on-premise technical support for staff, faculty, and students Managing surplus inventories (documenting, recording, preparation for the surplus to be sold) Experience with OTRS ticketing system, documenting troubleshooting and solutions Assisted installing desktops and setting up computer labs
Offered general assistance for students studying in the computer lab Ensures computer lab equipment is being cared for properly by students Monitors cleanliness of lab equipment, and clean and sanitize lab equipment Contacts appropriate IT technicians to resolve problems