Diana Nguyen

COO | Office Manager | Implementer Driving Operational Excellence, KPI Achievement, Marketing Strategies, Driving Practice Growth and Solution-Oriented Execution

Herndon, Virginia, United States

About

As the Chief Operating Officer of a dental office, I oversee daily operations, optimize workflows, and drive strategic growth to enhance both patient experience and practice profitability. I specialize in dental and medical insurance billing, ensuring maximum reimbursements and efficient revenue cycle management. With a strong focus on financial oversight, I have successfully maintained key performance indicators (KPIs) at over 103% in collections and accounts receivable (AR). I excel in building and implementing systems for both clinical and administrative staff to improve efficiency, standardize workflows, and enhance overall practice performance. Additionally, I lead the recruitment and development of top-tier dental professionals, ensuring a high-performing and patient-focused team. By streamlining operations and fostering a culture of excellence, I help dental practices thrive while maintaining compliance with industry regulations like HIPAA and OSHA.

Experience

  • Chief Operations Officer at Expressions dental care
    Jan 2011 - Present · 15 yrs 6 mos

    As the Chief Operating Officer of a dental office, I oversee daily operations, optimize workflows, and drive strategic growth to enhance both patient experience and practice profitability. I specialize in streamlining administrative processes, improving efficiency, and ensuring compliance with industry regulations like HIPAA and OSHA. With a strong focus on financial management, team leadership, and patient-centered care, I work to create a high-performing dental practice that delivers exceptional service while maintaining operational excellence.

  • Dental assistant at Bloo dental
    Jul 2012 - Jan 2015 · 2 yrs 7 mos