Diana Damas de Diego

Complex Problem Solving Senior Consultant and Project Manager (Singular Solving). Founder and Director of GargolaHost. Trainer in Universidad Internacional de Valencia, UNIR, and Linkedin Learning.

Greater Madrid Metropolitan Area

About

[email protected] I'm fascinated by problem-solving, whether it's finding what's wrong with a code or an organization or understanding and improving human behaviour. In all these cases, communication is the key. *** Specialist in Complex Problem Solving and Marketing. Analysis and Communication planning are my weapons of choice. Expert in teaching other people (and some machines) to improve their performance.

Experience

  • LinkedIn Learning Instructor at LinkedIn Learning
    Nov 2020 - Present · 5 yrs 8 mos

    Instructor of online courses "Integra tu marca en tu estrategia de marketing", "Cómo fijar los objetivos de la unidad de negocio", "Diseña proyectos de marketing con «Business Model Canvas", "Creación de infografías con Canva" and "Storytelling para comunicación de proyectos de ingeniería".

  • Storytelling, Communication and Customer Service Consultant at Singular Targeting
    Dec 2014 - Present · 11 yrs 7 mos

    Singular Targeting is a trustworthy consulting team with more than 40 years advising experience that helps your company build relevant customers experiences which will make you outrun your competition. Our mission is to lead companies who need to improve the interaction/relations with their customers (both customers and employees) and adapt them to the new digital challenges of the 21st century. How do we work it out? Through the combination of two differential tools: - CUSTOMER CENTRIC STRATEGIES: we show you how to place the Customer in the center of each one of your company conversations, in every moment and processes, about every product and services, along the whole customer lifecycle. - PERSONETICS (Applied Personalization Propietary Methodologies): we build relevant Company-Customer experiences through your business products and services, and identify the key insights for a meaningful and personal communication between your organization and your Customers. Our work always takes into consideration the current and future situation of your company. Thus, we are able to propose well defined and actionable roadmaps. Singular Targeting is not a philosophy; we are experts at providing well drawn strategic action plans with measurable returns based on ROI models My rol in Singular is to advice clients and our team on the different narratives based on customer profile. This helps build long-lasting and close relationships with companies. I am responsible for internal structure and materials and presentations design. I love this job and this team of honest, enthusiastic, commited and tireless people. I feel very lucky to work with them. And I am grateful of the chance to work with our clients, most of which are innovative companies represented by people who are setting the path of the future in Customer Experience.

  • Professor at Complex Problem Solving Máster and Storytelling Skills Program. Academic coordinator. at UNIR - La Universidad en Internet
    Jan 2019 - Present · 7 yrs 6 mos

    https://www.unir.net/empresa/programa-resolucion-problemas-complejos/549203657583/#-ponentes https://www.unir.net/ciencias-sociales/master-problem-solving/claustro/

  • Senior Consultant – Business Strategy & Project Leadership at Singular Solving
    Jan 2017 - Present · 9 yrs 6 mos

  • Teacher at VIU - Universidad Internacional de Valencia
    Dec 2025 - Present · 7 mos